new router, very low speeds :(

[#1]

No, that should be an issue for standard checks on a speed issue.
I do suspect that this may boil down to exchange contention, but we'll find out in due course.

[#2]

will make sure all firewalls are off before doing the test anyway

[#3]

have got another router in hand just in case.
trying to get a couple more shorter ethernet cables as well.
just wondering can plusnet reset an adsl profile?
would that even make any difference?

[#4]

If it gets to the point where we need to raise a fault we can request that BT do this as part of the investigation, but unfortunately that's as much control as we have. Whether or not it will make a difference depends on the line and all the other usual interferences with the ADSL signal - essentially it'll be like getting Max for the first time and having to go through the 10 day training period again.
Hope that helps,

[#5]

ok, hopefully it will not have to go that far.
it does seem as though something is throttling the connection
I know I was on level 1 management, just wondering can you double check or reset the traffic filter system?
as you can see I am clutching at straws here and do not know if you can do that or not.
right have got 3 new shorter ethernet cables, a new broadband cable and a new router to try.

[#6]

Hi there,
I've just checked with someone in the know, and you're certainly on the right service offer for your product.

[#7]

fingers crossed it will be a painless fix.
cheers

[#8]

who is the idiot in the corner - all points to ME
sorry for wasting all your time
did not have PPPoA but PPPoE
i feel like a right fool now
speeds :
26-11-2007 18:30:21  5350.8
26-11-2007 09:08:30 28610
25-11-2007 18:40:42 941.9
although am getting :

The login name entered on this tool doesnt match that discovered by querying the network for your domain name. Please check your telephone number (or user name) and try again. If problem persists please contact your CP.

 

from the bt speed test site

[#9]

Hey,
I think everyones been the idiot in the corner at some stage, I know I have
The BT Speedtest seems to generate random errors when it's busy.  I'd persevere with it and see if it eventually lets you in.

[#10]

he he that highspeed  (2nd one) was testing my works connection
I wish I had that speed at home