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new premium service stuck at fixed 2272 / 288

spark3
Newbie
Posts: 8
Registered: 01-12-2009

new premium service stuck at fixed 2272 / 288

Hi there,
I've just got a new Plusnet Premium service and everything's gone smoothly so far except that I seem to be stuck at a fixed 2MB rate. It always syncs at exactly 2272 down, 288 up even though the PN profile is 7150.

Can anyone tell me if this is right? It hasn't been 10 days yet, but this doesn't seem right.
Thanks.
Here are the BT test results:
Download speedachieved during the test was - 1681 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2272 Kbps(DOWN-STREAM), 288 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Here are the router stats:
Link Information
Uptime: 0 days, 2:42:03
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 288 / 2,272
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.0 / 11.0
Line Attenuation (Up/Down) [dB]: 5.0 / 7.0
SN Margin (Up/Down) [dB]: 27.0 / 29.5
Vendor ID (Local/Remote): TMMB / P
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
13 REPLIES
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: new premium service stuck at fixed 2272 / 288

This seems to happen quite often.  Check out this thread:
http://community.plus.net/forum/index.php/topic,79576.448.html
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: new premium service stuck at fixed 2272 / 288

@coastergrotto, that's not a stuck profile, the sync speed is 2272, so a 2000 profile is correct.
@spark3, I'm taking a look at your account now.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: new premium service stuck at fixed 2272 / 288

You're definitely on Max, and there's nothing strange showing so far.
We're going to need to see how it plays out over the 10 days (we can't raise a fault 'til after then anyway).
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: new premium service stuck at fixed 2272 / 288

Mand, that's ridiculous, if those stats are anywhere near right, he's living in the exchange and should be syncing at 8M, he shouldn't have to wait 10 days.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: new premium service stuck at fixed 2272 / 288

I know, but you physically cannot raise a fault in the first 10 days (the system rejects it outright). Sad
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: new premium service stuck at fixed 2272 / 288

I realise that, but I'd be on the phone to BTw if it were me and asking for it to be escalated if no-one were prepared to look at it.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: new premium service stuck at fixed 2272 / 288

I'm usually well up for an arguement with BTw Cheesy, but IME arguing in this scenario has proved very much fruitless in the past.
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: new premium service stuck at fixed 2272 / 288

Go on Mand get your cricket bat out Wink You can call on us if you need reinforcements  Kiss
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: new premium service stuck at fixed 2272 / 288

OK OK Cheesy
I'll see what I can do tomorrow, don't get your hopes up though.
Community Veteran
Posts: 26,531
Thanks: 769
Fixes: 9
Registered: 10-04-2007

Re: new premium service stuck at fixed 2272 / 288

Is there an option for MaxDSL to be locked at the old 2MB fixed rate connection speeds? Because that's what it looks like to me.
The 10 days is fair enough for iffy lines not performing as they might, or for the IP Profile not corresponding to the sync speed, but this looks like something very different.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: new premium service stuck at fixed 2272 / 288

@spark3, try a reconnect and things should be much better. Smiley
spark3
Newbie
Posts: 8
Registered: 01-12-2009

Re: new premium service stuck at fixed 2272 / 288

Thanks for the help everyone, and thanks for sorting this out so quickly Mand -  its up and running properly now.  Smiley
Download speedachieved during the test was - 5790 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps


Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: new premium service stuck at fixed 2272 / 288

Glad to hear it. You may still see a little fluctuation in speed given that you're in the first 10 days.