new installation problems
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new installation problems
21-12-2016 12:16 AM
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The engineer had to re connect the mast and wired a new internal box. I took a day off to do this and drove 100 miles. The router was supposed to have come through the door letterbox (I confirmed this before it was sent out) but was left with a neighbour who I've not seen since.
I have been back today with my own router and found NO SYNC at all. I have no phone to check the line unfortunately.
Overall I'm pretty upset with this! Still no service and I can't travel down again for 2-3 weeks. This is supposed to be a lifeline for my friend and it's a disaster so far.
Re: new installation problems
21-12-2016 10:03 AM
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Hi @antjimdavidson,
Really sorry to hear this. Mind messaging me the username for your friend? I'm hoping that we can get something sorted out.
Matty
Re: new installation problems
21-12-2016 1:28 PM
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Hi,
Sent a message,
Thanks,
Ro.
Re: new installation problems
24-12-2016 11:49 AM
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Hi there,
Thanks for helping to get your friend onboard with us and I'm sorry to learn of the disappointing start to proceedings.
In case it does help we have clear guidance including videos available for troubleshooting broadband problems here: https://www.plus.net/help/broadband/connection-troubleshooting/
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