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new here free-online user

Wolf
Newbie
Posts: 3
Registered: 09-06-2010

new here free-online user

Hi all
im a free-online user and not sure how i fit into the plusnet network Smiley
headr about adsl2 and not sure if that applies to me or not Smiley
i currently use free-online unlimited package but not sure what i SHOULD be getting from that (speed/connection wise)
any help would be appreciated Smiley
regards
7 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: new here free-online user

Hi there and welcome to the forums Smiley
Your current product is upto 8Mb (ADSL Max).
As a free-online customer you can move to the new Plusnet products if you wish, though you'd have to move to Extra or Pro to get upto 20Mb (ADSL2+).
Hope that helps. Smiley
Community Veteran
Posts: 1,699
Registered: 30-07-2007

Re: new here free-online user

Welcome from another FOL customer!
I've found, since the various companies have been run concurrently, that to all intents and purposes there is no difference between being a FOL, and PN customer (except the connections details, email address and so on of course).  Changing package is as easy as a mouse click away (or if you need to speak to a real person, they're all up in Sheffield - only pretend people live outside Sheffield  Roll eyes)
If your present account includes web space or other services not included in the current packages, then you can keep those services if you want to.
John
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: new here free-online user

same here, I am on the old home phone 240, PN Value with web space, all carried over, Free-online mail (IDPS)
Wolf
Newbie
Posts: 3
Registered: 09-06-2010

Re: new here free-online user

hi Mand Smiley
ive just looked at the EXTRA and PRO package and it states up to 10M not 20 ? Also whats the difference between ADSL MAX and ADSL 2 ?  Smiley
once again  many Tthanks Smiley
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: new here free-online user

where did you look?  http://www.plus.net/?home=hometop definitely says 20M
Wolf
Newbie
Posts: 3
Registered: 09-06-2010

Re: new here free-online user

i looked here  :-
Contact UsLogged in -
plus.netthe web 
powered by
ResidentialBusinessHelp & SupportMy AccountCommunityEmailMy AccountMy ReferralsPhone CallsToolsProduct ChangeView My Usage
Product change
Change your Broadband or Talk productsReview current productsChoose Broadband product Choose Hardware Choose Home Phone productConfirm upgrade FinishChoose Broadband productExtra£11.49
per month
Estimated speed: 12Mb
60GB Usage Allowance
Unlimited overnight usage between midnight-8am
Ideal for large families, home workers, downloaders and gamers
Expected speeds explained
Value£6.49
per month
Estimated speed: 6.5Mb
10GB Usage Allowance
Unlimited overnight usage between midnight-8am
Ideal for most internet users
Expected speeds explained
Pro£16.49
per month
Estimated speed: 12Mb
20GB Usage Allowance
All traffic prioritised at all times
Low latency and pings
Static IP available and turn interleaving off if you need to
Unlimited overnight usage between midnight-8am
The pro choice for downloads, gaming, music and more
Expected speeds expla

Also was wondering if you experts could cast your eye ovcer this  Smiley
DSL Status: Connected
DSL Modulation Mode: G.dmt
DSL Path Mode: Interleaved
Downstream Rate: 8128 kbps
Upstream Rate: 448 kbps
Downstream Margin: 12 db
Upstream Margin: 25 db
Downstream Line Attenuation: 25 db
Upstream Line Attenuation: 7 db
Downstream Transmit Power: 11 db
Upstream Transmit Power: 5 db
 
   
--------------------------------------------------------------------------------

PVC Connection   
  Encapsulation: RFC 2364 PPPoA
Multiplexing: VC
Qos: UBR
Pcr Rate: 0
Scr Rate: 0
Autodetect: Disable
VPI: 0
VCI: 38
Enable: Yes
PVC Status: Up
and see if it looks ok ?Smiley
kind regards
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: new here free-online user

the account details are correct.  Value is up to 8 M, with 10G usage per month
Extra is up to 20M, your line estimate is 12 M  throughput 60G per month
Pro as above but only 20G per month - those are on peak usage, off peak midnight to 8 am is unmetered
The costing also depend on the Market you are in, read the bottom of the first page I linked to
you can compare the speed throttling for the different packages here http://kitz.co.uk/isp/plusnet_shaping.htm