new here free-online user

[#1]

Hi all
im a free-online user and not sure how i fit into the plusnet network
headr about adsl2 and not sure if that applies to me or not
i currently use free-online unlimited package but not sure what i SHOULD be getting from that (speed/connection wise)
any help would be appreciated
regards

[#2]

Hi there and welcome to the forums
Your current product is upto 8Mb (ADSL Max).
As a free-online customer you can move to the new Plusnet products if you wish, though you'd have to move to Extra or Pro to get upto 20Mb (ADSL2+).
Hope that helps.

[#3]

Welcome from another FOL customer!
I've found, since the various companies have been run concurrently, that to all intents and purposes there is no difference between being a FOL, and PN customer (except the connections details, email address and so on of course).  Changing package is as easy as a mouse click away (or if you need to speak to a real person, they're all up in Sheffield - only pretend people live outside Sheffield  ::))
If your present account includes web space or other services not included in the current packages, then you can keep those services if you want to.
John

[#4]

same here, I am on the old home phone 240, PN Value with web space, all carried over, Free-online mail (IDPS)

[#5]

hi Mand
ive just looked at the EXTRA and PRO package and it states up to 10M not 20 ? Also whats the difference between ADSL MAX and ADSL 2 ? 
once again  many Tthanks

[#6]

where did you look?  http://www.plus.net/?home=hometop definitely says 20M

[#7]

i looked here  :-
Contact UsLogged in -
plus.netthe web 
powered by
ResidentialBusinessHelp & SupportMy AccountCommunityEmailMy AccountMy ReferralsPhone CallsToolsProduct ChangeView My Usage
Product change
Change your Broadband or Talk productsReview current productsChoose Broadband product Choose Hardware Choose Home Phone productConfirm upgrade FinishChoose Broadband productExtra£11.49
per month
Estimated speed: 12Mb
60GB Usage Allowance
Unlimited overnight usage between midnight-8am
Ideal for large families, home workers, downloaders and gamers
Expected speeds explained
Value£6.49
per month
Estimated speed: 6.5Mb
10GB Usage Allowance
Unlimited overnight usage between midnight-8am
Ideal for most internet users
Expected speeds explained
Pro£16.49
per month
Estimated speed: 12Mb
20GB Usage Allowance
All traffic prioritised at all times
Low latency and pings
Static IP available and turn interleaving off if you need to
Unlimited overnight usage between midnight-8am
The pro choice for downloads, gaming, music and more
Expected speeds expla

Also was wondering if you experts could cast your eye ovcer this 
DSL Status: Connected
DSL Modulation Mode: G.dmt
DSL Path Mode: Interleaved
Downstream Rate: 8128 kbps
Upstream Rate: 448 kbps
Downstream Margin: 12 db
Upstream Margin: 25 db
Downstream Line Attenuation: 25 db
Upstream Line Attenuation: 7 db
Downstream Transmit Power: 11 db
Upstream Transmit Power: 5 db
 
   
--------------------------------------------------------------------------------

PVC Connection   
  Encapsulation: RFC 2364 PPPoA
Multiplexing: VC
Qos: UBR
Pcr Rate: 0
Scr Rate: 0
Autodetect: Disable
VPI: 0
VCI: 38
Enable: Yes
PVC Status: Up
and see if it looks ok ?:)
kind regards

[#8]

the account details are correct.  Value is up to 8 M, with 10G usage per month
Extra is up to 20M, your line estimate is 12 M  throughput 60G per month
Pro as above but only 20G per month - those are on peak usage, off peak midnight to 8 am is unmetered
The costing also depend on the Market you are in, read the bottom of the first page I linked to
you can compare the speed throttling for the different packages here http://kitz.co.uk/isp/plusnet_shaping.htm