new fibre install issues, no internet light
Guys while I appreciate your help and advice, and my connection worked fine for about an hour after the BT OR engineener originally installed it all. I have already been through your suggestions many times using the bt_test, tr069 and my own account details. I have even bypassed the Plusnet Router and connected directly to the BT OR modem and setup a PPoE connection still with no joy.
I have also done a number of power off/on test leaving both BT modem and Plusnet router off overnight. The only indications I get are that the "Internet" light is OFF on the Plusnet router and an error "Concentrator unreachable" when I look at the connection status on the router. I have had to go out and but a 3G usb dongle just so I can get internet access to update this post, and check emails etc.
What is annoying is the fact that it takes 48/72 hours for PlusNet and then another 48/72 hours for BT OR to respond to faults, plus the fact that the BT OR engineer booked for Saturday 04/05/13 did'nt show up AT all
with no notice that they would not be calling so I wasted a day waiting for them to show.
Yes PLusnet rely on BT OR for line faults but thats no reason why I should suffer no service. After all I buy my service from PLusnet NOT BT and I have no control over how Plusnet manage there support contracts with third parties.
I am just a user buying a product from PlusNet and expect Plusnet to resolve issues. All I want is a service that I am paying for to work. As you may have gathered I am beginning to get angry and this is only going to get worse as I am currently unable to take time of work for the next week. So I can see this being a long painful expirence that may end up with no internet for two or three weeks the way things are looking at the moment.
I have also done a number of power off/on test leaving both BT modem and Plusnet router off overnight. The only indications I get are that the "Internet" light is OFF on the Plusnet router and an error "Concentrator unreachable" when I look at the connection status on the router. I have had to go out and but a 3G usb dongle just so I can get internet access to update this post, and check emails etc.
What is annoying is the fact that it takes 48/72 hours for PlusNet and then another 48/72 hours for BT OR to respond to faults, plus the fact that the BT OR engineer booked for Saturday 04/05/13 did'nt show up AT all
with no notice that they would not be calling so I wasted a day waiting for them to show.Yes PLusnet rely on BT OR for line faults but thats no reason why I should suffer no service. After all I buy my service from PLusnet NOT BT and I have no control over how Plusnet manage there support contracts with third parties.
I am just a user buying a product from PlusNet and expect Plusnet to resolve issues. All I want is a service that I am paying for to work. As you may have gathered I am beginning to get angry and this is only going to get worse as I am currently unable to take time of work for the next week. So I can see this being a long painful expirence that may end up with no internet for two or three weeks the way things are looking at the moment.
NO NO NO NO when was someone actually going to tell me that an appointment had been made for Wednesday AM I certainly was'nt asked it was OK for me.
I would suggest that you CANCEL this appointment ASAP because I will NOT be available for it, I have spent most of the day re-arranging my work for the week to try and free up Wednesday PM it wasnt until 18.00 today that I could confirm this which is when I rang TS to try and arrange Wednesday PM.
If Wednesday PM is NOT possible then please arrange for BT OR to visit on Saturday 11/05/2013, if you do arrange Saturday then please make sure somone tells me and it's not another missed appointment by BT.
So presumming I dont get a working service on Saturday 11 this will then make two weeks with no service, one missed appointment by BT and me wondering if it's worth all the hassle that this seems to generate, if I really want an 18 month contract or should cancel to whole thing.
How can this be so difficult ????
when was someone actually going to tell me that an appointment had been made for Wednesday AM I certainly was'nt asked it was OK for me.I would suggest that you CANCEL this appointment ASAP because I will NOT be available for it, I have spent most of the day re-arranging my work for the week to try and free up Wednesday PM it wasnt until 18.00 today that I could confirm this which is when I rang TS to try and arrange Wednesday PM.
If Wednesday PM is NOT possible then please arrange for BT OR to visit on Saturday 11/05/2013, if you do arrange Saturday then please make sure somone tells me and it's not another missed appointment by BT.
So presumming I dont get a working service on Saturday 11 this will then make two weeks with no service, one missed appointment by BT and me wondering if it's worth all the hassle that this seems to generate, if I really want an 18 month contract or should cancel to whole thing.
How can this be so difficult ????
I'm afraid you'd get this hassle with BT Openreach engineers whoever your provider 
You'd best ring the CSC, quote the fault ticket number and double check if one has been booked and for when. The way Chris worded his post it may not have been booked yet.
You'd best ring the CSC, quote the fault ticket number and double check if one has been booked and for when. The way Chris worded his post it may not have been booked yet.
Guys the BT OR bod arrived, did a load of line tests, long conversation with bod at exchange loads of modem and router reboots and BING 
internet is on and has been running for a few hours so will monitor it for a few day. On the down side the Technicolor wireless is a bit poor. So looking at either the Asus N66 or TP Link TL-WDR4300 any thoughts from you guys.
So thanks for all your help, just need to talk to account and see if I can get a discount for this month after 10 days with no service.
internet is on and has been running for a few hours so will monitor it for a few day. On the down side the Technicolor wireless is a bit poor. So looking at either the Asus N66 or TP Link TL-WDR4300 any thoughts from you guys.So thanks for all your help, just need to talk to account and see if I can get a discount for this month after 10 days with no service.
@Anotherone been looking at both options this evening leaning towards the ASUS, but I have also used Drayteks for a long time and found them really good especially the 28XX range. Internet's been up for 6 hours now so realy happy its sorted speeds seem to be pretty stable as well getting 36/9 so far hopefully that will nudge up a little nearer the 40 mark.
I must say I have been with Plusnet for over ten years and they always come good just seems to have been a bit more of a fight this time but glad we got there in the end.
Chris big thanks for that, nice one
I must say I have been with Plusnet for over ten years and they always come good just seems to have been a bit more of a fight this time but glad we got there in the end.
Chris big thanks for that, nice one