new fibre connection speed monitoring

[#1]

Hi, I'm new here
I was connected to Plusnet nearly 48 hours ago and the estimate given prior to connection was 60Mbs down and 20Mbs up. The Openreach engineer said we had a good connection and on his equipment he was syncing at over 70Mbs down and 20Mbs up. Once he had left and I set up the Plusnet router etc. the speeds weren't that impressive though
I have read the diagnostic page and I do know that in the first 10 days speeds will take a while to settle down (or hopefully up).
On the first morning I saw down speeds of about 12Mbs and up speeds of 11Mbs; about 24 hours later the up speed had increased to 16Mbs, but the down speed was stubbornly staying around 12Mbs. This morning I restarted the fibre modem, router and my machine but got the same results.
I will continue to monitor over the next few days, but I was wondering if this was normal at this point and at what point I should start prodding Plusnet to take a look.
Thanks.

[#2]

welcome to the forums scrumph
couple of bits of information that will help others to help you
1) what does this page say: https://portal.plus.net/my.html?action=data_transfer_speed
2) what are the results of a bt speedtest: http://www.speedtester.bt.com/
3) Are you testing using wired or wireless

[#3]

1) Estimated line speed:
60Mb (Accurate to within +/- 1Mbit) - Checked on 2012-09-07 19:26:59
Current line speed:
78 Mb
2) I don't have Java, so the results I quoted in my original post were obtained using the flash-based version at http://www.thinkbroadband.com/speedtest/broadband.html - I suppose it could be a fault with the test/Flash...
3) Wired

[#4]

There's a flash based one at BT and also try speedtest,net
Because on the TBB speedtest it only shows me as having a 12Mb connection, might be the port it uses where as speedtest.net shows 70Mb which is right.

[#5]

Fantastic - thanks dvorak. I'll try the BT one in the morning.

[#6]

What speed did you get before? Plusnet need to upgrade your account from ADSL to Fibre to enable the faster speeds. The upload isn't restricted but the download will need a cap removing if you were with them prior. I had fibre installed and only got 4mb download which was my previous ADSL speed. A phone call to the excellent customer service sorted this in 5 minutes.

[#7]

BT Flash speed test reported 76.99 Down; 15.03 Up; 23.13 Ping latency - so, false alarm - the TBB one is faulty

[#8]

Everything on your account is set up correctly, and it looks like it's working fine for you now.
If you have any other questions please let me know.