new customer _ slow speed after 10 days
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- Re: new customer _ slow speed after 10 days
new customer _ slow speed after 10 days
30-04-2013 1:41 PM
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(see attachments). Thanks for any help.
Download speedachieved during the test was - 2.33 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 2.7 Mbps
Upload speed achieved during the test was - 0.29Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
DSL Connection
Link Information
Uptime: 1 day, 19:39:21
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.065
Data Transferred (Sent/Received) [MB/GB]: 249,36 / 1,31
Output Power (Up/Down) [dBm]: 12,0 / 20,6
Line Attenuation (Up/Down) [dB]: 24,2 / 42,5
SN Margin (Up/Down) [dB]: 18,9 / 7,5
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 13 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 167.435 / 6
FEC Errors (Up/Down): 275 / 487.321.922
CRC Errors (Up/Down): 606 / 1.444.903
HEC Errors (Up/Down): 172 / 14.312.873
Re: new customer _ slow speed after 10 days
30-04-2013 3:21 PM
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Re: new customer _ slow speed after 10 days
30-04-2013 5:17 PM
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Re: new customer _ slow speed after 10 days
30-04-2013 5:45 PM
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Using a TP-Link Archer VR600 modem-router.
Re: new customer _ slow speed after 10 days
01-05-2013 4:55 PM
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I can see that a phone line fault has been detected and this is set to be repaired by the 3rd May, let us know how you get on.
Welcome to our community forums too
Re: new customer _ slow speed after 10 days
06-05-2013 4:53 PM
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DSL Connection
Link Information
Uptime: 0 days, 18:49:58
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,065
Data Transferred (Sent/Received) [MB/MB]: 21.46 / 387.85
Output Power (Up/Down) [dBm]: 12.0 / 20.8
Line Attenuation (Up/Down) [dB]: 23.8 / 42.5
SN Margin (Up/Down) [dB]: 19.1 / 7.2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 65,545 / 1
FEC Errors (Up/Down): 298 / 208,897,755
CRC Errors (Up/Down): 189 / 569,152
HEC Errors (Up/Down): 73 / 5,159,586
Re: new customer _ slow speed after 10 days
06-05-2013 4:58 PM
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"I contacted Openreach for an update on your fault. They advised that further work is required, and a skilled engineer is needed to complete this work.
There is no new estimated repair date however we should have more information in a few days time. "
More days with low speed. Great !!!
Re: new customer _ slow speed after 10 days
07-05-2013 11:08 AM
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Sorry for the delay, it appears that the located fault needs more work than initially firth thought, we'll continue to chase this and keep you updated.
Re: new customer _ slow speed after 10 days
07-05-2013 8:10 PM
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Another bt engineer turned up today, looks like the line is fixed (less errors on router stats), but broadband speed still not what expected.Also im connected to adsl max not adsl2+ like before, so still don't known what's going on.
DSL Connection
Link Information
Uptime: 0 days, 3:41:43
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.072
Data Transferred (Sent/Received) [MB/MB]: 8,23 / 184,76
Output Power (Up/Down) [dBm]: 12,5 / 19,6
Line Attenuation (Up/Down) [dB]: 24,5 / 37,5
SN Margin (Up/Down) [dB]: 29,0 / 24,6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 8 / -
Loss of Signal (Local/Remote): 1 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 29 / -
FEC Errors (Up/Down): 0 / 346
CRC Errors (Up/Down): 1 / 38
HEC Errors (Up/Down): 0 / 65
Download Speed
2.61 Mbps
Download speedachieved during the test was - 2.61 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 2.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.38 Mbps
Upload speed achieved during the test was - 0.38Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Re: new customer _ slow speed after 10 days
08-05-2013 9:53 AM
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That'll be the DLM system reducing your line profile as a result of the drops in connection, to try and stabilise the line. Now that's been sorted out you should find the speed picks up over the next couple of days, it may well be worth (if you can) disconnecting the router via the button on its config pages then powering it off for 5 minutes or so then back on once a day around lunch time, as that will help the DLM record better sync rates and thus pick up the profile more quickly.
If it's still not uplifted after a couple of days of solid connections we'll get the SNR reset for you and let the line retrain.
Re: new customer _ slow speed after 10 days
13-05-2013 8:40 AM
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Re: new customer _ slow speed after 10 days
13-05-2013 8:42 AM
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After 5 days broadband speed still the same, too slow. Also i have done the BT availability checker and noticed that this has changed. Joke !!! Could you get the SNR reset for me, please.
DSL Connection
Link Information
Uptime: 0 days, 18:57:14
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 446 / 3.065
Data Transferred (Sent/Received) [MB/GB]: 74,47 / 1,97
Output Power (Up/Down) [dBm]: 12,0 / 20,3
Line Attenuation (Up/Down) [dB]: 22,8 / 41,5
SN Margin (Up/Down) [dB]: 21,1 / 13,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 13 / 0
FEC Errors (Up/Down): 39 / 223.193
CRC Errors (Up/Down): 50 / 158
HEC Errors (Up/Down): 23 / 194
Download speedachieved during the test was - 2.57 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 2.7 Mbps
Upload speed achieved during the test was - 0.38Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Re: new customer _ slow speed after 10 days
13-05-2013 9:24 AM
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Re: new customer _ slow speed after 10 days
13-05-2013 9:59 AM
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Thanks for quick response. I did reboot once a day around lunch time this days but no different.
Re: new customer _ slow speed after 10 days
13-05-2013 3:11 PM
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I've placed a SNR reset on your line, this usually takes around 4 hours to to affect.
Let me know if there's an improvement with your speed.
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- Re: new customer _ slow speed after 10 days