new customer phone active but BB blocked?

[#1]

Hi there I am a new customer my telephone line seems to be active now and the broadband light is on the modem/router and the modem seems to be connected or synced but there seems to be some sort of block stoping it connecting to the isp plusnet

[#2]

Hi there,
Sorry about this, I just needed to activate your account as that didn't happen automatically as planned.
It should be fine now but please do reply back if there's any problems.