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new customer phone active but BB blocked?

rma2000
Newbie
Posts: 3
Registered: 14-02-2014

new customer phone active but BB blocked?

Hi there I am a new customer my telephone line seems to be active now and the broadband light is on the modem/router and the modem seems to be connected or synced but there seems to be some sort of block stoping it connecting to the isp plusnet
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,994
Thanks: 142
Fixes: 46
Registered: 27-04-2007

Re: new customer phone active but BB blocked?

Hi there,
Sorry about this, I just needed to activate your account as that didn't happen automatically as planned.
It should be fine now but please do reply back if there's any problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team