new customer line speed slower and slower as time goes on
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new customer line speed slower and slower as time goes on
13-05-2013 9:13 PM
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I had fibre installed on Friday just gone, as soon as i was setup i ran speedtest.net and got approx 35Mbps down 15Mbps up.
As the weekend went on this got slower and slower, yesterday and today some webpages not loading or loading very slowly or half loading.
Last night and tonight my recent speedtests are approx 8Mbps down 0.5Mbps up, this was about my speeds i was having with ADSL and Sky who i left for Plusnet fibre! Infact my upload was better with Sky on ADSL.
Why are my speeds so poor?
im connected wired to the plusnet router.
Re: new customer line speed slower and slower as time goes on
14-05-2013 10:25 AM
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Welcome to Plusnet and our community forums
I've check your connection and everything seems OK. Could you try connecting to your modem via a PPPoE connection to see if there's any difference?
Re: new customer line speed slower and slower as time goes on
14-05-2013 8:35 PM
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Error connecting to Plusnet
Error 651: The modem (or other connecting device) has reported an error.
Maybe im not doing this right i go to create a new network connection and i choose PPPoE and it prompted for username\password then it tries to connect but i get an error.
am i right in thinking my username for the broadband connection is XXXX@plusdsl.net and my password is the same as i use to log into my account via https://portal.plus.net
adie:green removed username from post as it's a public forum.
Re: new customer line speed slower and slower as time goes on
14-05-2013 10:46 PM
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graphic \ video heavy websites seem to take a while to load, long time to buffer.
not too chuffed with fibre so far, just getting ADSL speeds, thinking now maybe should of stayed with Sky as it was much cheaper.
Re: new customer line speed slower and slower as time goes on
14-05-2013 10:54 PM
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Your ip profile is still at the maximum 77.44 that 80/20 fttc runs at so DLM has not seen any reason to intervene and reduce your ip profile. Yet you are getting woeful speed
Have you tried running the speed test first thing in the morning as I find mine improves.
Re: new customer line speed slower and slower as time goes on
14-05-2013 10:57 PM
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not tried it in the morning, i don't really leave myself much time do do anything before leaving in the morning but might try and make the effort tomorrow morning.
Re: new customer line speed slower and slower as time goes on
15-05-2013 7:53 AM
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When I signed up estimated speeds, which I know are up to speeds, were 55Mbps down 15Mbps up, how can it be so different, kind of feel cheated by Plusnet.
Re: new customer line speed slower and slower as time goes on
15-05-2013 9:13 AM
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Were those last results wired or wireless? In any event the evening slowdown is excessive unless that was wireless.
Re: new customer line speed slower and slower as time goes on
15-05-2013 11:58 AM
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Quote from: avinitski I connected my PC\laptop directly to the BT modem via Ethernet but i get the below error message within Windows 8 >
Error connecting to Plusnet
Error 651: The modem (or other connecting device) has reported an error.
Maybe im not doing this right i go to create a new network connection and i choose PPPoE and it prompted for username\password then it tries to connect but i get an error.
am i right in thinking my username for the broadband connection is XXXX@plusdsl.net and my password is the same as i use to log into my account via https://portal.plus.net
[Moderator's note by Adie (dvorak) removed username from post as it's a public forum.
They are the correct details to enter, it might be worth trying again.
Re: new customer line speed slower and slower as time goes on
15-05-2013 9:42 PM
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I have attached two images of speedtests, one connected directly to the BT modem producing amazing speeds and the other connected back into the Plusnet router producing crap results.
Is the Plusnet router a duffer?
Are the speeds shown when connected to the BT modem what i should be getting with a decent router?
Re: new customer line speed slower and slower as time goes on
15-05-2013 9:45 PM
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Re: new customer line speed slower and slower as time goes on
15-05-2013 9:48 PM
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Re: new customer line speed slower and slower as time goes on
15-05-2013 9:52 PM
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Something definitely up with the 582n
Re: new customer line speed slower and slower as time goes on
15-05-2013 9:57 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: new customer line speed slower and slower as time goes on
16-05-2013 11:00 AM
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