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new customer but cant log-on

arran3011
Newbie
Posts: 1
Registered: 05-11-2010

new customer but cant log-on

Am a new customer and wen i try and set up my internet am having major problems! i entered my router user name and password at da first part n that worked fine but then it asks for my username n password that my service provider has provided me with so i entered but it dosent accept jus says FAILED! do i use the same username n password that i log onto plus net member centre with?? plus help guys i need ma internet working  Cry
2 REPLIES
Community Veteran
Posts: 26,533
Thanks: 774
Fixes: 9
Registered: 10-04-2007

Re: new customer but cant log-on

The username will be as shown against Login name on this page: https://portal.plus.net/my.html?action=myconnection&?membermenu=connectionsettings
It's probably yourusername@plusdsl.net
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: new customer but cant log-on

Hi arran3011,
Thanks for you time on the phone. If you need anymore help just give us a nudge.
Jojo Smiley