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need a new router from plusnet

biggyjaay
Dabbler
Posts: 13
Registered: 24-11-2011

need a new router from plusnet

im now having to restart my router every few days its good for a day or two then drops off again, how do i get a new router off plusnett as apart from the main problems im also having strict nat problems with some games with my thomson router. i dont think after a good few years custom a new router is too much to ask

3 REPLIES
Moderator
Moderator
Posts: 18,500
Thanks: 1,797
Fixes: 221
Registered: 11-01-2008

Re: need a new router from plusnet

to be honest you'd be better off buying your own router, the PN supplied one for non-Fibre isn't that great, especially if you want to forward ports etc.

PN may try and recontract you to supply a router and you'd have to pay p+p anyway.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Cagney1994
Rising Star
Posts: 335
Thanks: 6
Fixes: 2
Registered: 28-07-2013

Re: need a new router from plusnet

@dvorak - If someone renewed their contract, surely a new router could be sent with free P&P?

Moderator
Moderator
Posts: 18,500
Thanks: 1,797
Fixes: 221
Registered: 11-01-2008

Re: need a new router from plusnet

Generally not, even when you sign up for a new account you pay P&P on the router.

But you won't know until you call customer options and ask

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'