WHEN I RING I KEEP BEING TOLD THERE IS A FAULT BUT NO ONE WHANTS TO FIND it OUT SO / I got another fiber bt openreach router and updated it to huawei firmware and now i am on ip 91.xxx instead off ip 87.xxx /plus i updated the plusnet router to the 10.2 firmware /let us see if it is better than bt fiber firmware
Hi there, it looks from the fault ticket like things have improved since Sunday? Please let us know if that's not the case and we'll reopen the fault for you. Looking at your sync speed and line profiles things should be fine, but please advise if not (and if possible run the BT speed test with the different username and password in your router as advised in the fault ticket, ref. 75321147 at http://contactus.plus.net) and we'll pick things back up.