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my fiber down load speed after 19.30 very ERRATIC SPEEDS

firebird1000
Rising Star
Posts: 102
Thanks: 6
Fixes: 1
Registered: ‎02-10-2013

my fiber down load speed after 19.30 very ERRATIC SPEEDS

my fiber  download speed at this time of night is so erratic as slow as 12mb and so hi as 64mb never /my son is playing on his pc but only playing a basic game  Sad
16 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

Sorry to hear about that firebird1000, does it happen even when your son isn't gaming? Could be good idea to either test the speeds at that time making sure he's not in a game or alternatively ask him to try the same game at another time and see if the same issue occurs.
If that doesn't reveal anything I'd head to http://faults.plus.net and go through the steps on the online fault checker.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
firebird1000
Rising Star
Posts: 102
Thanks: 6
Fixes: 1
Registered: ‎02-10-2013

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

Huh hi there it is doing it again same as my last post / and there is only me online / i will go and try the line fault  /  Sad
firebird1000
Rising Star
Posts: 102
Thanks: 6
Fixes: 1
Registered: ‎02-10-2013

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

hi there just reported it to you on the fault report  my last bt speed test was 10.66mb will test again now 32.26mb / it is now 4.68mb /now 5.35mb/ now 4.45 /well i hope there is help out there as my son can not play his xbox with this erratic speed between 7.30pm to midnight / now 9.93mb/ps nothing else is running thanks Sad
jamesanstee
Grafter
Posts: 481
Thanks: 5
Registered: ‎20-04-2012

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

Experiencing the same thing here changing gateways don't make any difference though i have noticed my upload speed appears to be capped (fiber unlimited)

FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
42.48 Mbps

0 Mbps 62.16 Mbps
Max Achievable Speed
Download speedachieved during the test was - 42.48 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-62.16 Mbps .
Additional Information:
IP Profile for your line is - 62.16 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
5.56 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 5.56Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Justin7
Grafter
Posts: 215
Registered: ‎28-10-2012

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

Similar issues affecting my connection tonight. Ping and download speeds very erratic this evening despite having a 70mb 15 ping connection tonight has been lagging and only half speed. Feels as if capped or not protruded properly.
jamesanstee
Grafter
Posts: 481
Thanks: 5
Registered: ‎20-04-2012

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

The likes of youtube and iplayer are not watchable iplayer will play a few seconds of content then buffer and repeats youtube that just fails to buffer video at all even at very low quality.
firebird1000
Rising Star
Posts: 102
Thanks: 6
Fixes: 1
Registered: ‎02-10-2013

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

Huh just to update you it is back to 72.77mb / 73.24mb/74.42/75.55 / all of the tests are done hard wired and no wireless and no one but me on the internet /and using bt wholesale broadband performance test /73.77mb /73.37 /73.59 /73.65 /73.10 /73.12/  i think my fiber is been capped at these times  of day /and i thought that plusnet had no restrictions on fiber unlimited only between 8pm and 10pm /  Cry
jamesanstee
Grafter
Posts: 481
Thanks: 5
Registered: ‎20-04-2012

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

My download speed has shown an improvement but the upload still looks like its being capped .
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
58.02 Mbps

0 Mbps 62.16 Mbps
Max Achievable Speed
Download speedachieved during the test was - 58.02 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-62.16 Mbps .
Additional Information:
IP Profile for your line is - 62.16 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
4.82 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 4.82Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
firebird1000
Rising Star
Posts: 102
Thanks: 6
Fixes: 1
Registered: ‎02-10-2013

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

Sadi have heard nothing from plusnet yet and nothing from them on hear to Huh
firebird1000
Rising Star
Posts: 102
Thanks: 6
Fixes: 1
Registered: ‎02-10-2013

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

Smiley hi there just been on the phone and there is a prob with the line and they are sorting it out so i hope/ soon to be back to norm  Huh
Highlighted
firebird1000
Rising Star
Posts: 102
Thanks: 6
Fixes: 1
Registered: ‎02-10-2013

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

Sad 1. Best Effort Test: -provides background information.
Download Speed
6.71 Mbps

0 Mbps 77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.71 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
14.85 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 14.85Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit the FAQ if you are unable to understand the test results.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

Hi firebird1000,
I can see we've been unable to identify the cause yet, our fault team will be in-touch as they are investigating this further.
firebird1000
Rising Star
Posts: 102
Thanks: 6
Fixes: 1
Registered: ‎02-10-2013

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

Angry Had a Openreach engineer turn up today and said nothing was wrong at this time 13.25 Guess what [Censored] speed again at 20.36 If I have to I will get a private engineer to run tests at 20 .30 This time of night so if I leave due to poor speeds on Plusnet service  I will have proof. I had the same thing with BETHERE on ADSL2 and I won the case through OFCOM. By the way this happens every day at this time of day it is my son online or me not both Angry
dick:red All caps post edited as per forum rule.
Community Gaffer
Community Gaffer
Posts: 5,275
Thanks: 599
Fixes: 5
Registered: ‎04-04-2007

Re: my fiber down load speed after 19.30 very ERRATIC SPEEDS

Don't worry firebird1000, we'll do our best to work out what's going on here.
Kelly Dorset
Broadband Service Manager