my exchange is fibre live
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my exchange is fibre live
03-06-2014 12:10 PM
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How fast can you get me set up?
Re: my exchange is fibre live
03-06-2014 12:15 PM
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https://portal.plus.net/home-broadband/fibre/
Re: my exchange is fibre live
03-06-2014 12:15 PM
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If you go through the 'Product Change' in your Member Centre at http://portal.plus.net you will be given the option to input your availability and we'll do our best to arrange an engineer that suits you.
Re: my exchange is fibre live
03-06-2014 12:22 PM
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Re: my exchange is fibre live
03-06-2014 12:33 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: my exchange is fibre live
03-06-2014 12:35 PM
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We have a new cabinet at the end of my raod for fibre its been there for 3 months now.
Re: my exchange is fibre live
03-06-2014 12:38 PM
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Re: my exchange is fibre live
03-06-2014 12:44 PM
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Re: my exchange is fibre live
03-06-2014 1:16 PM
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Quote its been there for 3 months now.
My cab was in place for nearly 6 months before it went live. Once PN receive a notification from BTOR thgat the cab is about to go live PN should let you know.
Re: my exchange is fibre live
06-06-2014 2:50 PM
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Quote from: Chris The best place for information and updates on dates is here https://www.dslchecker.bt.com/
is this website 100% correct?
I have checked my in-laws phone number and post code and I cant see its showing fibre for them but they have fibre? The results its shows are the same as when I enter my details yet if I go to BT's website to sign up it says I cant have fibre?
Re: my exchange is fibre live
06-06-2014 2:55 PM
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Re: my exchange is fibre live
06-06-2014 2:56 PM
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BT's customer service is a nightmare - at least PN's is up in Sheffield and Leeds. Infact this is one of the reasons that I cancelled with BT after hearing the India nightmares (and the HH5 problems) and came to Plusnet But it's each to their own.
Re: my exchange is fibre live
06-06-2014 3:20 PM
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Quote from: Dhaos Are you sure they have fibre and not virgin cable?
They have BT fibre.
Re: my exchange is fibre live
06-06-2014 3:23 PM
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Quote from: petecov44 Just so you know - BT won't be able to do it any quicker. BT is now just a retail ISP like PN - BT Openreach are the engineers and they won't give BT any preference - trust me I waited I had the same time frame when I ordered both. I think they aim for a max of 12 working days. It is well worth the wait though.
BT's customer service is a nightmare - at least PN's is up in Sheffield and Leeds. Infact this is one of the reasons that I cancelled with BT after hearing the India nightmares (and the HH5 problems) and came to Plusnet But it's each to their own.
Understand that but its not really answering my question.
I was asking if that website was 100% correct as when I put my details into it I dont see any fibre options nor do I when I enter my in-laws deatils BUT they do have BT fibre already. I am currently using the BT website to keep an eye out for when I should be able to get it but this text I have done is making me think the website isnt right?
Re: my exchange is fibre live
06-06-2014 3:29 PM
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It's supposed to be, it's maintained by BTw and is used by all ISP's to determine if fibre is available.
Quote is this website 100% correct?
It has been known to have inaccuracies though but getting BTw to accept and get them corrected isn't an easy task I believe.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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