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moving from standard broadband to Fibre broadband

Grazer08
Newbie
Posts: 1
Registered: 14-04-2016

moving from standard broadband to Fibre broadband

I requested to move from standard broadband to unlimited fibre broadband. I was given an activation date but my current broadband is now not working.(was working fine before i requested upgrade). Is this what happens during upgrade? I will now be without broadband for nearly 2 weeks and that doesn't seem right?

1 REPLY
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: moving from standard broadband to Fibre broadband

No this does not happen! I'd give plusnet a call and speak to them. Service only gets disconnected whilst they switch to fibre (about 30mins) on the date given.
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