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moving adress

thomas1971
Newbie
Posts: 1
Registered: 12-04-2018

moving adress

i am moving address and noticed 65 pound charge ,if this correct think I would be better moving supplier 

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,910
Thanks: 2,799
Fixes: 441
Registered: 21-04-2017

Re: moving adress

Welcome to our community forums @thomas1971

We'd offer to cover this £65 charge if you sign up to a new contract with us.

If you would like to go ahead, I'd recommend speaking with our House Moves team on 0800 013 2632 and they will be able to arrange the move for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
Posts: 12,551
Thanks: 3,833
Fixes: 25
Registered: 22-08-2007

Re: moving adress


@thomas1971 wrote:

i am moving address and noticed 65 pound charge ,if this correct think I would be better moving supplier 


A warm welcome to the forums.

Terminating services at your existing property will incur a service cease charge from BT Wholesale regardless of how you proceed.  You might get a new provider at your new property which will connect you for nothing ... on a new contract likely to be of similar duration to a new contract with Plusnet, who as Gandalf said above, will waive the cease charge at the old property and the connection charge at the new property.

Moving suppler might not actually save you very much at all.