mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: mothers broadband - ADSL with only 1meg sync o...
mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
19-06-2014 8:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My mum has migrated from an 18 year BT customer (with namesco broadband for the last 7 years) to plusnet "up to 8mbps". With namesco her sync speed in modem stats was 8meg and her throughput was usually around 6 or 7 meg down. After migrating to plusnet her throughput rarely gets over 0.8mbps down/ 0.2mbps up
The exchange is a market 1 exchange. BT DSL availability checker for the line states the range of expected speed is 7 to 8mbps. The DSL stats show the line is fully capable of operating at 8meg, yet the sync is slow. The modem will sync at no more than 1mbps with 250kbps upload. The situation is the same when using the test socket.
I did advise my mother to use your support system to log a ticket, however she has been put of from this by the step which says that "if it turns out to be the router" (that you have just supplied her) you will charge her for the engineer. As a older lady on benefits thats made her too scared to use your support link.
I did do a test via BT wholesale, which shows 800kbps down and 190kbps up (if memory serves). I then tried to do the 'run diagnostics' from that page and the diagnostics failed, with a message about contacting the broadband provider if the message persists. Well, that message had persisted for a few weeks now.
The changeover happened about 5 or so weeks ago and the sync hasnt changed from the 1meg, so this is not a new install having the line management do its thing.
Line estimate and current IP profile:
Quote Postcode:
Phone exchange:
BRIGSTOCK
Estimated line speed:
7Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-05-05 18:56:57
Current line speed:
7.15 Mb
Modem stats:
Quote Uptime: 0 days, 0:13:28
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 288 / 1,152
Data Transferred (Sent/Received) [MB/MB]: 2.04 / 17.88
Output Power (Up/Down) [dBm]: 12.3 / 16.8
Line Attenuation (Up/Down) [dB]: 10.0 / 17.5
SN Margin (Up/Down) [dB]: 28.0 / 43.7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): - / 0
As mentioned, we cannot run BT wholesale diagnostics on this line due to a persistent error.
Can anyone advise here please? The sync is looking very poor given the line stats
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
19-06-2014 8:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you post a ticket number from your mother's account so the staff can identify it
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
19-06-2014 8:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
EDIT: same though as the old man.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
19-06-2014 8:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A ticket from her account is 87322868 - though thats probably not for this problem. its just the only ticket number i could find on her member centre.
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
19-06-2014 8:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
19-06-2014 8:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is where you can get the firmware http://products.plus-payh.co.uk/firmware/
To be honest I don't think that this is a router problem
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
19-06-2014 10:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also worth trying a new microfilter as well.
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
19-06-2014 11:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Uptime: 0 days, 0:13:28
Why is the up time so short?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
19-06-2014 11:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: jelv Why is the up time so short?
I doubt it's relevant - the synch rates prove conclusively that the user is on a fixed rate 1Mb connection - most likely a provisioning error.
That doesn't mean the user should not be advised to leave the modem / router powered on at all times, however.
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
20-06-2014 8:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
She can be very stubborn when she wants to be ....
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
20-06-2014 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Note that migration is usually on a like for like basis and the odds are that the line has always been on a fixed rate and BT never updated it
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
20-06-2014 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: plexy With namesco her sync speed in modem stats was 8meg and her throughput was usually around 6 or 7 meg down.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
20-06-2014 11:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Jaggies I doubt it's relevant - the synch rates prove conclusively that the user is on a fixed rate 1Mb connection - most likely a provisioning error.
There are a rare set of circumstances where 20CN DLM will re-provision a line on a fixed rate product, it happened to SWMBO after Stormageddon 2014.
Although SWMBO was also not provisioned on to Up to 8Mb when she moved from STalkSTalk and was still on a fixed rate 2Mb product after the migration so it could still be either.
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
20-06-2014 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just had a look into this and I can confirm that this was due to a provisioning error. It seems that the advisor who placed the order hadn't put the order through as Max (Up to 8Mbps). I've placed the order to modify this and it should complete later today.
Apologies for any inconvenience caused to your mother due to this mistake.
Re: mothers broadband - ADSL with only 1meg sync on 17.5dB attenuation?
20-06-2014 12:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@plexy Once you see it syncing at higher speed you'll need to see the current line speed shown here update before you experience the higher speeds - that will take a little longer. Post or contact Plusnet if it doesn't update within 12 hours.
(Other option Linn would be for you to set it now at around 6Mbps?)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: mothers broadband - ADSL with only 1meg sync o...