metronet emails

[#1]

Hi, some emails to my metronet address are getting returned undelivered...

[#2]

Steve,
Do you have any details of the undeliverable message that was being received?

[#3]

Here's an example of returned message details:
Your message did not reach some or all of the intended recipients.
      Subject: a test
      Sent: 31/10/2007 09:39
The following recipient(s) could not be reached:
      xxxxxxxxxxxx@metronet.co.uk on 31/10/2007 09:39
            The e-mail address could not be found.  Perhaps the recipient moved to a different e-mail organization, or there was a mistake in the address.  Check the address and try again.
            <MMS3.broadcom.com #5.1.0>

[#4]

Is it only a certain sender who cannot email you?  Could be a bad configuration at their end?
I've just tried sending a test message and it looks like it'll get through fine :-

Quote

<xxxxxxxxx@metronet.co.uk>: delivery via     mx.core.metronet.co.uk[84.92.2.1]:25: 250 OK id=1InAd6-0001Z3-HR

[#5]

Thanks.
Does this happen with all emails or just the odd one?
(Btw, I'm going to edit your post and remove your email address)

[#6]

Just the odd one, most getting through. Happening since yesterday afternoon....

[#7]

Yes, received that thanks. It is only a minority that aren't getting through... I'll try from another mail address though..

Quote from: Liam

Is it only a certain sender who cannot email you?  Could be a bad configuration at their end? I've just tried sending a test message and it looks like it'll get through fine :- Quote <xxxxxxxxx@metronet.co.uk>: delivery via     mx.core.metronet.co.uk[84.92.2.1]:25: 250 OK id=1InAd6-0001Z3-HR

[#8]

If you can PM me the address you're sending from and a copy of the rejection message with full headers then we can check our Exim logs to see if the issues at this side or the senders.

[#9]

Am getting same from my yahoo mail address, so it's not my work mail that is to blame...
e.g.

Quote

Hi. This is the qmail-send program at yahoo.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. <me@privacy.net>: 84.92.2.1 does not like recipient. Remote host said: 550 RCPT TO:<me@privacy.net> Relaying not allowed Giving up on 84.92.2.1. --- Below this line is a copy of the message. Return-Path: <me@privacy.net> Received: (qmail 79707 invoked by uid 60001); 31 Oct 2007 17:34:38 -0000 DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;   s=s1024; d=yahoo.co.uk;   h=X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type:Message-ID;   b=a9lEF36RtsucgXiB4x1usxAD+ZaABXDxijehaa0h6OOef73WU/hzm0U5Ng5S+JfJCwcsE29O5fGvUqDgUGpai3sYJEkO9fhOBxWK6yVp5XQhK4DtjY9D69 6wwOvE1sVhbG9xHdxB6daJQVb3qF5OIi6r8m5Lzy4GYfjWugpkzcs=; X-YMail-OSG: RaRUqaIVM1nqYVpgIB.j9Qp2yHL.ILctD8nTYw6IhO9lcoKjVrz.ka7m58FB2..5fcLQg1dgxTuBYFpOgbFladXomGDMoHzJR0IocQAxhVGy9TBeCAwOX6fD39s- Received: from [90.152.21.142] by web25005.mail.ukl.yahoo.com via HTTP; Wed, 31 Oct 2007 17:34:38 GMT X-Mailer: YahooMailRC/818.23 YahooMailWebService/0.7.152 Date: Wed, 31 Oct 2007 17:34:38 +0000 (GMT) From: Stephen Welling <me@privacy.net> Subject: Re: test To: steve welling <me@privacy.net> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="0-223684450-1193852078=:79420" Message-ID: <492369.79420.qm@web25005.mail.ukl.yahoo.com> --0-223684450-1193852078=:79420 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable =0A=0A----- Original Message ----=0AFrom: Stephen Welling <me@privacy.net>=0ATo: steve welling <me@privacy.net>=0ASent: Wedn= esday, 31 October, 2007 5:32:26 PM=0ASubject: test=0A=0Aa test=0A=0A=0A=0A= =0A=0A=0A      =0AFor ideas on reducing your carbon footprint visit Yahoo!= For Good this month.=0A=0A=0A=0A=0A=0A=0A      ___________________________= ________________________________=0AYahoo! Answers - Got a question? Someone= out there knows the answer. Try it=0Anow.=0Ahttp://uk.answers.yahoo.com/ --0-223684450-1193852078=:79420 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <html><head><style type=3D"text/css"><!-- DIV {margin:0px;} --></style></he= ad><body><div style=3D"font-family:times new roman, new york, times, serif;= font-size:12pt"><div style=3D"font-family: times new roman,new york,times,s= erif; font-size: 12pt;"><br><br><div style=3D"font-family: times new roman,= new york,times,serif; font-size: 12pt;">----- Original Message ----<br>From= : Stephen Welling &lt;me@privacy.net&gt;<br>To: steve welling &= lt;me@privacy.net&gt;<br>Sent: Wednesday, 31 October, 2007 5:= 32:26 PM<br>Subject: test<br><br><div style=3D"font-family: times new roman= ,new york,times,serif; font-size: 12pt;"><div>a test<br></div></div><br>=0A= =0A=0A      <hr size=3D"1"> =0AFor ideas on reducing your carbon footprint = visit <a rel=3D"nofollow" target=3D"_blank" href=3D"http://uk.promotions.ya= hoo.com/forgood/environment.html">Yahoo! For Good</a> this month.=0A</div><= br></div></div><br>=0A      <hr size=3D1> =0AYahoo! Answers - Get better an= swers from someone who knows. <a=0Ahref=3D"http://uk.answers.yahoo.com/;_yl= c=3DX3oDMTEydmViNG02BF9TAzIxMTQ3MTcxOTAEc2VjA21haWwEc2xrA3RhZ2xpbmU">Try=0A= it now</a>.</body></html> --0-223684450-1193852078=:79420--

[#10]

Thanks Steve,

Quote

<me@privacy.net>: 84.92.2.1 does not like recipient. Remote host said: 550 RCPT TO:<me@privacy.net> Relaying not allowed Giving up on 84.92.2.1.

That does look concerning. It looks to me like our mail delivery platform is having difficulty handing your messages over to the storage platform. I'll have somebody take a look.

[#11]

Thanks.
I haven't seen this problem so far today...

[#12]

I have just replicated it with my own Metronet address. I've opened a P1 problem.
Edit: We've found a missing clause in one of the scripts on a couple of our mail delivery servers. It wasn't including a database table for the @metronet.co.uk domain when it should have been. It should be fixed pretty quickly.
Thanks for bringing it to our attention Steve.

[#13]

No problem... thanks for the prompt replies.

[#14]

Should be fixed now Steve so let me know if you see any more.

[#15]

Will do. Thanks.