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may as well use dial up *sighs*

warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: 04-03-2010

may as well use dial up *sighs*

i joined plus net just over 2 week ago and should be on a 8 meg line ive been having constant connection issues slow downloads.
over the last two weeks ive been telling plus net theres a fault for them to tell me there isnt Cry (im currently plugged into test socket) ive also tried 2modems / 2 modem cables / 4 filters / all from plusnet ... ive just done speed checks and got the following
Today 22:03  179 kbps (22.4kB/s)  132 kbps (16.5kB/s)  Share
Today 22:01 686 kbps (85.8kB/s) 120 kbps (15kB/s) Share
Today 22:00 240 kbps (30kB/s) 285 kbps (35.6kB/s) Share
Today 21:59 217 kbps (27.1kB/s) 215 kbps (26.9kB/s) Share
Today 21:58 262 kbps (32.8kB/s) 164 kbps (20.5kB/s) Share
DIAL UP HERE I COME Sad( Cry
5 REPLIES
warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: 04-03-2010

Re: may as well use dial up *sighs*

when i contacted plus net last week they informed me the connection had dropped (disconnected) 15 times over the week the tech also quoted (it isnt normal)
when i spoke to them today they told me it dropped 11 times over the last week :s now please tell me this is my problem
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: may as well use dial up *sighs*

Something not right there bud.
What is the expected speed for your line?
Paul
Moderator
Moderator
Posts: 26,176
Thanks: 1,325
Fixes: 58
Registered: 14-04-2007

Re: may as well use dial up *sighs*

What does a BT Speed test say http://www.speedtester.bt.com/

Customer and Forum Moderator.

warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: 04-03-2010

Re: may as well use dial up *sighs*

Download speedachieved during the test was - 774 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 7150 Kbps
its jumping badly and dont seem to wanna go above 1 meg :S
7 times ive now tryed to download directx and its lost connection Sad
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: may as well use dial up *sighs*

Hi warbleeder,
I've just updated the fault ticket on your account. Please check our response and we will update you again when BT come back to us.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team