massive ping/latency problem with gaming.
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Re: massive ping/latency problem with gaming.
09-06-2014 3:21 PM
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Re: massive ping/latency problem with gaming.
09-06-2014 3:28 PM
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Re: massive ping/latency problem with gaming.
09-06-2014 4:12 PM
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Re: massive ping/latency problem with gaming.
09-06-2014 5:00 PM
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Quote from: chun334 ... since the problem is with my plusnet connection. but ok you can try...
From the evidence you have presented, the issue being seen is well outside of the PlusNet environment.
Quote from: chun334
Quote from: Townman Can you please post your router stats.
im not sure how to get the stats, sorry.
Looking here - http://community.plus.net/forum/index.php/topic,96155.0.html - if you are using the PN router then the stats are to be found here - http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0 - or look here - http://www.kitz.co.uk/adsl/frogstats.php - for other routers.
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Re: massive ping/latency problem with gaming.
09-06-2014 7:20 PM
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Uptime: 0 days, 0:35:26
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 720 / 9,639
Data Transferred (Sent/Received) [GB/GB]: 1.22 / 21.01
Output Power (Up/Down) [dBm]: 12.1 / 20.7
Line Attenuation (Up/Down) [dB]: 21.6 / 42.5
SN Margin (Up/Down) [dB]: 5.3 / 6.4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 4,299 / 2
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 6 / 177
HEC Errors (Up/Down): 3 / 461
Re: massive ping/latency problem with gaming.
09-06-2014 8:17 PM
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Tracing route to 31.186.224.112 over a maximum of 30 hops
1 1 ms 1 ms 2 ms dsldevice.lan [192.168.1.254]
2 211 ms 229 ms 55 ms lo0-central10.ptn-ag03.plus.net [195.166.128.192]
3 69 ms 49 ms 50 ms link-b-central10.ptn-gw02.plus.net [212.159.2.138]
4 13 ms 13 ms 13 ms xe-5-3-0.ptw-cr02.plus.net [212.159.0.110]
5 172 ms 287 ms 26 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 22 ms 50 ms 26 ms ae1.pcl-cr01.plus.net [195.166.129.1]
7 33 ms 477 ms 142 ms xe-11-1-0.edge3.London2.Level3.net [212.187.201.209]
8 49 ms 14 ms 42 ms vl-3101-ve-127.ebr1.London2.Level3.net [4.69.202.169]
9 24 ms 30 ms 46 ms ae-47-47.ebr1.London15.Level3.net [4.69.159.74]
10 26 ms 14 ms 28 ms ae-43-43.ebr1.London1.Level3.net [4.69.167.26]
11 45 ms 64 ms 21 ms ae-59-114.csw1.London1.Level3.net [4.69.153.126]
12 47 ms 54 ms 28 ms ae-117-3503.edge3.London1.Level3.net [4.69.166.138]
13 265 ms 246 ms 213 ms gblx-level3-50g.London1.Level3.net [4.68.110.158]
14 141 ms 141 ms 99 ms lag2.ar4.fra4.gblx.net [67.16.145.242]
15 41 ms 64 ms 65 ms internap.ethernet20-3.ar4.fra4.gblx.net [64.209.103.178]
16 51 ms 53 ms 42 ms border1.t7-1-bbnet1.fra002.pnap.net [95.172.67.1]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
as you can see there is some big problems going on.
Re: massive ping/latency problem with gaming.
09-06-2014 11:18 PM
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Quote from: chun334 as you can see there is some big problems going on.
I don't think so because your last hop is:
> 16 51 ms 53 ms 42 ms border1.t7-1-bbnet1.fra002.pnap.net [95.172.67.1]
So all the previous routers have responded in less than 51ms.
Ex-Broadband Service Manager
Re: massive ping/latency problem with gaming.
09-06-2014 11:40 PM
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dick:quote
Re: massive ping/latency problem with gaming.
10-06-2014 12:17 AM
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Ex-Broadband Service Manager
Re: massive ping/latency problem with gaming.
10-06-2014 12:54 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: massive ping/latency problem with gaming.
10-06-2014 8:25 PM
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Re: massive ping/latency problem with gaming.
11-06-2014 10:30 AM
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Quote from: Kelly I'm not suggesting that you don't have a problem, just that I think the sporadic high values on traceroutes are often red herrings.
Hi Kelly,
What is the implication of the tracert not completing? Is this just a matter of routing nodes being configured to not respond to pings or is it dead servers somewhere out in the Internet being defective / deficient?
Being realistic what can PN do about it beyond reporting the issue to their peering partner(s)?
Kevin
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Re: massive ping/latency problem with gaming.
11-06-2014 10:40 AM
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Ex-Broadband Service Manager
Re: massive ping/latency problem with gaming.
11-06-2014 10:48 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: massive ping/latency problem with gaming.
11-06-2014 10:50 AM
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You need to be careful with them though!
Ex-Broadband Service Manager
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