Showing results for 
Search instead for 
Did you mean: 

manic connection

Posts: 22
Registered: ‎23-11-2012

manic connection

My SN Margin has been jumping all over the place lately and my error count is huge, I've moved all of my equipment right to the main socket and am using a powerline network for my pc at the moment. After a series of problems I had an engineer round and after fixing some issues there still seems to be a problem. Here are my router stats. (the SN Margin can be anywhere from 0db to 18db)
I'm using the TG582n provided when I joined as my other router seems to have a ninja stats page, plus you guys can access this one I believe. (Your main site is down at the mo, hence using the forum for this. Anyone else is welcome to comment though)
Link Information
Uptime: 0 days, 1:25:43
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 440 / 7,611
Data Transferred (Sent/Received) [MB/MB]: 14.62 / 53.81
Output Power (Up/Down) [dBm]: 12.6 / 0.0
Line Attenuation (Up/Down) [dB]: 18.7 / 37.5
SN Margin (Up/Down) [dB]: 27.8 / 6.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 4,981 / 1,282
FEC Errors (Up/Down): 0 / 20,363,386
CRC Errors (Up/Down): 80,299 / 315,138
HEC Errors (Up/Down): 19,152 / 363,723
Plusnet Help Team
Plusnet Help Team
Posts: 13,763
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: manic connection

Hi there,
I've just done a few checks for you and it looks like your connection has been dropping out fairly frequently too so I'd suspect there is a fault at play.
All you need to do is head to our <a href="">online fault checker</a> and go through the steps there will will allow you to report that.
Keep us posted via the forum if you can and I hope that gets sorted soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team