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mac code request - being delayed ?

chenks
Dabbler
Posts: 18
Registered: 08-10-2007

mac code request - being delayed ?

how long does it take plusnet take give out a mac code ?
i requested mine via logging a ticket on monday night and i still haven't been supplied it.
all i got was a reply on the ticket saying they tried to contact me (but they didn't) - this just seems like a stalling attempt.
i replied back to the ticket saying that i didn't want to discuss why i was leaving and that i just wanted the mac code. i have had no reply since then.
ticket - 24339443
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: mac code request - being delayed ?

It's really not a stalling attempt, we try to call customers that request to cancel so we can understand the reasons and improve in the future. I'll give someone a nudge and get your MAC to you shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chenks
Dabbler
Posts: 18
Registered: 08-10-2007

Re: mac code request - being delayed ?

if you could please...
chenks
Dabbler
Posts: 18
Registered: 08-10-2007

Re: mac code request - being delayed ?

still waiting unfortunately