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low dload speed

fastconnection
Grafter
Posts: 38
Registered: 06-03-2011

low dload speed

Hi Plusnet type folks
We have been having some building works here and the router has been off/on off on off on..I think you get the picture. Of course now the dload speed is way down. I suppose my ip profile is now broken! The router is now on 24/7. Will the IP prof reset after a while or do I have to do something (anything)? Many thanks
9 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: low dload speed

Hi there,
The DLM has set your line to 1Mb/s. We'd need to see your connection stable over the next 24-48 hours and we'd be able to place a SNR reset to rectify this.
fastconnection
Grafter
Posts: 38
Registered: 06-03-2011

Re: low dload speed

Hi Chris
Thanks for that. Should I contact you again in 48hours or will it happen auto?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: low dload speed

You can give us a nudge on here or raise a fault via http://faults.plus.net and we'll get that arranged.
fastconnection
Grafter
Posts: 38
Registered: 06-03-2011

Re: low dload speed

nudge nudge!
Router is now perm on so could you do the reset please?
Many thanks!
fastconnection
Grafter
Posts: 38
Registered: 06-03-2011

Re: low dload speed

anyone home?  Wink
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: low dload speed

No - the staff are normally only on here during normal office hours
fastconnection
Grafter
Posts: 38
Registered: 06-03-2011

Re: low dload speed

Fair enough. Got a nice phone call this evening though and they are on the case..not bad eh?
P.S. you're not really as old as those hills are you?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: low dload speed

Hi there,
Really hope this morning's engineer visit gets things sorted for you, please let us know how it goes.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: low dload speed

Quote from: fastconnection
P.S. you're not really as old as those hills are you?
Nearly but not quite