lots of disconnecting
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- Re: lots of disconnecting
lots of disconnecting
26-12-2014 5:05 PM
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Thanks.
Den.
Re: lots of disconnecting
26-12-2014 5:10 PM
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Can you please post the data requested in the speed issues thread?
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Re: lots of disconnecting
26-12-2014 5:16 PM
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Link Information
Uptime:0 days, 0:32:43DSL Type:ITU-T G.992.1Bandwidth (Up/Down) [kbps/kbps]:448 / 5.120Data Transferred (Sent/Received) [MB/MB]:10,29 / 150,03Output Power (Up/Down) [dBm]:12,3 / 19,9Line Attenuation (Up/Down) [dB]:27,0 / 48,5SN Margin (Up/Down) [dB]:20,0 / 6,1System Vendor ID (Local/Remote):TMMB / ----Chipset Vendor ID (Local/Remote):BDCM / TSTCLoss of Framing (Local/Remote):0 / -Loss of Signal (Local/Remote):0 / -Loss of Power (Local/Remote):0 / -Loss of Link (Remote):-Error Seconds (Local/Remote):116 / -FEC Errors (Up/Down):253 / 12.445CRC Errors (Up/Down):51 / 3.368HEC Errors (Up/Down):- / 79.558
Thanks
Den.
Re: lots of disconnecting
26-12-2014 5:31 PM
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Quote from: Den Connection Link Information
Uptime:0 days, 0:32:43
DSL Type:ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]:448 / 5.120
Data Transferred (Sent/Received) [MB/MB]:10,29 / 150,03
Output Power (Up/Down) [dBm]:12,3 / 19,9
Line Attenuation (Up/Down) [dB]:27,0 / 48,5
SN Margin (Up/Down) [dB]:20,0 / 6,1
System Vendor ID (Local/Remote):TMMB / ----
Chipset Vendor ID (Local/Remote):BDCM / TSTC
Loss of Framing (Local/Remote):0 / -
Loss of Signal (Local/Remote):0 / -
Loss of Power (Local/Remote):0 / -
Loss of Link (Remote):-
Error Seconds (Local/Remote):116 / -
FEC Errors (Up/Down):253 / 12.445
CRC Errors (Up/Down):51 / 3.368
HEC Errors (Up/Down):- / 79.558
Formatted to be readable. Can you also do the BT wholesale further diagnostics test.
Have you tried a different filter? You must have a master socket, though it might not have a test socket. Did you look at the test socket link on the speed issues thread?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: lots of disconnecting
26-12-2014 5:39 PM
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will try another filt3r when disconnects next time.
Thanks.
Den.
Re: lots of disconnecting
26-12-2014 5:46 PM
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Do you mean that the removable face plate has no wires connected to it?
Suggest you raise a fault report here http://faults.plus.net
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: lots of disconnecting
27-12-2014 8:18 AM
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Have changed filter also.
Thanks
Den.
Re: lots of disconnecting
27-12-2014 12:06 PM
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Re: lots of disconnecting
27-12-2014 2:19 PM
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Going around other people's threads saying "me too" helps neither the thread owner nor yourself. If you are looking for help, please start your own thread and provide within it all of the details requested in the speed issues. Thread at the top of the forum.
@Den,
Sorryfor misspelling your name.
A red internet light (are you using the TG582n ?) sounds like an authentication failure problem, or possibly a semi-faulty router. There was a spate of issues reported where these routers showed a red light when they were otherwise (apparently) working ok.
Do let us know how the fault ticket progresses.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: lots of disconnecting
28-12-2014 10:49 AM
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Yes I have the TG582n with latest firmware 10.x.x.B
Will let you know the outcome of the fault, good news so far first time this morning didn't have to reboot to connect to Internet.
Thanks again.
Den.
Re: lots of disconnecting
29-12-2014 11:44 AM
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I can see that between Thursday and Sunday was pretty bad for disconnections on your line, however since Saturday afternoon this has settled down. Keep an eye on it and let us know if the problems start up again.
Re: lots of disconnecting
29-12-2014 12:25 PM
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thanks
Den.
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