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loss of internet

aolver
Newbie
Posts: 2
Registered: 28-05-2013

loss of internet

Over the last few days the internet keeps dropping for long periods.  Today I noticed that the date and time were wrong on the server and so set these manually.  Connection was then restored, however a few hours later the connection has dropped and I find myself rebooting the router to restore services.  This is getting a bit wearing now.
Anyone have any ideas please?
3 REPLIES
aolver
Newbie
Posts: 2
Registered: 28-05-2013

Re: loss of internet

Correction: date and time were wrong on the router.
Superuser
Superuser
Posts: 12,577
Thanks: 3,850
Fixes: 25
Registered: 22-08-2007

Re: loss of internet

Hi Aolver,
Welcome to the forums.
The problem you describe can have several causes - Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls?  Can you do a 'quiet line test' (dial 17070 select option 2 and listen for crackles and pops.  If the line is noisy, then raise a noisy line fault with your phone line provider before proceeding further - do not mention you have a broadband (BB) issue, you'll get sent round in circles.
To assist you with a BB fault, people here will need quite a bit of information from you... What service are you on (ADSL or FTTC)?
If ADSL have you tried connecting to the master socket and conducted speed tests and obtained router stats as described here http://community.plus.net/forum/index.php/topic,96155.0.html ?
The router stats / speed test performance might indicate that there is a  line fault, if this is the case, then the next course of action will be to raise a fault report via the user portal... but that can be address after you've shared the requested stats.
HTH?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: loss of internet

Hi Aolver,
If you run through the checks townman recommends above and the line still drops, raise it to us as a fault at http://faults.plus.net - a lot of the above are in there so you should be able to sail straight through. There's also an option in there to state if it's to do with noise on the phone line, which we can also raise for you to get sorted.
Hope that helps.