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loss of internet at random times

smokeyone
Grafter
Posts: 58
Registered: ‎23-08-2007

loss of internet at random times

Is anyone else having this problem - internet cuts out at random times maybe twice in a row. Appears to stay off for around 5 to 10 minutes then is back on again. Happened twice already this morning but has been going on for a week or so -
Thanks
6 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: loss of internet at random times

Yes !
Are your symptoms like these - http://community.plus.net/forum/index.php/topic,112460  ?
I haven't had this problem today, but had two unexplained occurrences yesterday.
smokeyone
Grafter
Posts: 58
Registered: ‎23-08-2007

Re: loss of internet at random times

Almost the same except I could not access anything - not positive but feel it seems to happen twice in a row then okay until the next day -
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: loss of internet at random times

Hi smokeyone,
I've had a look over your connection and it seems to be that you're having quite a few disconnections;
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13619718754456.png"/>
I'd suggest running through the faults checker at http://faults.plus.net and we can investigate of further from there if needed.
smokeyone
Grafter
Posts: 58
Registered: ‎23-08-2007

Re: loss of internet at random times

Thanks for trying to assist - faults checker seems to show two drops out in a row a lot as well -
went through your link - rebooting/new mcro filter/different socket/friends router did not not help/green  slightly flashing on light goes to steady red when connection lost/make coffee and it's probably green again by the time I return -
Thanks
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: loss of internet at random times

Our faults team will test your line and update you with the results.
smokeyone
Grafter
Posts: 58
Registered: ‎23-08-2007

Re: loss of internet at random times

Thanks very much ----------