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line speed dropped

fearsrealms
Dabbler
Posts: 11
Registered: 20-09-2013

line speed dropped

Hi
i am using plusnet technicolor fibre and have noticed some speed drops, according to the BT engineer whoi came out, he ran loads of tests on the line and said i was capable of running around 50mb
please see attachments provided
was wondering if you could turn the switch up so to speak!
4 REPLIES
fearsrealms
Dabbler
Posts: 11
Registered: 20-09-2013

Re: line speed dropped

sorry for double post, forum crashed out on me!
Plusnet Help Team
Plusnet Help Team
Posts: 12,827
Thanks: 111
Fixes: 36
Registered: 27-04-2007

Re: line speed dropped

Hi there,
I've just done some checks for you and the speed profile is set on BT's side at 13.7M-27.4M  so we'll need to deal with that via the faults process for you.
Please keep an eye on ticket 74769725 for updates regarding that.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
fearsrealms
Dabbler
Posts: 11
Registered: 20-09-2013

Re: line speed dropped

thanks for that, will do!
thanks
Lee
Community Veteran
Posts: 38,431
Thanks: 1,008
Fixes: 60
Registered: 15-06-2007

Re: line speed dropped