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line check please

kirbymirza
Hooked
Posts: 5
Registered: 18-03-2017

line check please

hello, could someone please do a line check for me please, my internet keeps dropping and i have had 1 or 2 phone calls that crackle now and again, but this is not always

 

I have replaced the filter and the connection lead but the problem is still happening.

thanks

6 REPLIES
Gel
Seasoned Pro
Posts: 1,584
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: line check please

kirbymirza
Hooked
Posts: 5
Registered: 18-03-2017

Re: line check please

thanks, but its  not working at the moment, says this:

 

Broadband Fault Checker temporarily unavailable

 

the troubleshooter i have already done that.

ill wait for the link to be fixed, unless someoine  from plusnet does one first

thanks

Jonpe
Aspiring Champion
Posts: 1,911
Thanks: 495
Fixes: 6
Registered: 05-09-2016

Re: line check please

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: line check please

Hi there @kirbymirza first of all a warm welcome to the community forums.

If your line is cracking it's unlikely the broadband troubleshooter will help.

I'd advise to run a line test at https://www.plus.net/my-account/tools/phone-troubleshooter/

Once you complete this, the end result may not be very informative as that's a known problem we're aware of.

I'd advise to then check for any open questions on your account at https://www.plus.net/wizard/?p=search which may indicate a fault has been identified.

If you have any problems, please let me know and I'll run a line test tomorrow for you.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
kirbymirza
Hooked
Posts: 5
Registered: 18-03-2017

Re: line check please

hi spoke to someone on chat saturday night, they found a fault via a line check

 

thanks

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: line check please

No problems, happy to see a fault has been raised with Openreach. If you require any further assistance please just let me know.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff