leaving PN till march/april 09. sum questions about email ect.
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- Re: leaving PN till march/april 09. sum questions ...
leaving PN till march/april 09. sum questions about email ect.
09-12-2008 2:02 PM
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So the cheapest soultion was to do a house move on her o2 broadband to my line and kick plusnet off it :'(.
I have a question about email address what will happen to that. will it be deleted or am right in thinking ive seen on the forum in time ive bein here that you can have a free dial up account and keep the email. i would like to keep the email address for ovbious reasons plus i will be back with plusnet as soon as i have fhinshed with the all you can eat isp.
Also when o2 take over the line. do you still take the final payment by dierct debit or do i need to settle the bill by card?
Re: leaving PN till march/april 09. sum questions about email ect.
09-12-2008 2:28 PM
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Quote do you still take the final payment by dierct debit or do i need to settle the bill by card?
It'll be by card payment IIRC, you'll be advised of the final amount when your MAC is provided to you.
Re: leaving PN till march/april 09. sum questions about email ect.
09-12-2008 2:37 PM
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(It'll be by card payment IIRC, you'll be advised of the final amount when your MAC is provided to you)
will my plusnet account not still be running till the day that o2 actual install the equpment on my line and take over it. and the bill be for the period of the 2nd(start of my billing month) uptill the date o2 go live.
Re: leaving PN till march/april 09. sum questions about email ect.
09-12-2008 3:24 PM
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Re: leaving PN till march/april 09. sum questions about email ect.
09-12-2008 8:48 PM
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Quote from: ASBO i will be back with plusnet as soon as i have fhinshed with the all you can eat isp.
I'm not with O2 so don't know thie terms... but if they absorb the cost of the house move do they want an agreement for a further 12 months?... or more?
Re: leaving PN till march/april 09. sum questions about email ect.
10-12-2008 8:40 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: leaving PN till march/april 09. sum questions about email ect.
10-12-2008 9:52 AM
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but again they said thats fine as long as she has permission from me.
Quote from: MrToast
Quote from: ASBO i will be back with plusnet as soon as i have fhinshed with the all you can eat isp.
I'm not with O2 so don't know thie terms... but if they absorb the cost of the house move do they want an agreement for a further 12 months?... or more?
well i signed my sister up to there standard 8mb llu package. so i got the chance to print there terms and condtions all 14 pages of it and read it all and the only condtions they put on house moves is there limited to one a year.
just waiting for my mac code now to try and get this done before the party period.
cant wait for her contract to end as just looking at o2's forum im in for a rubish few months dont think i will be on my xbox for awhile.
there forums are like this old saying. if a tree falls in a forset and theres no one there to hear it.does it make noise.
its a werid exprince not having staff on there forums.
top marks for plusnet
Re: leaving PN till march/april 09. sum questions about email ect.
10-12-2008 11:19 AM
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Ignore the above I think that I have just about got me head around why a MAC may work in this situation.
Re: leaving PN till march/april 09. sum questions about email ect.
10-12-2008 6:18 PM
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o2 customer services said it was o.k but then again they would pretty much say anything.
it may or not work but iam trying this route as i dont want my sister having to pay all that monney when theres just 3 months left on her contract.
Re: leaving PN till march/april 09. sum questions about email ect.
10-12-2008 6:47 PM
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But on average how long does it take?
Re: leaving PN till march/april 09. sum questions about email ect.
10-12-2008 8:21 PM
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Re: leaving PN till march/april 09. sum questions about email ect.
11-12-2008 5:08 PM
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2 working days left before ofcom code is breached
got a feeling that pn are waiting till the last minute to dish the mac code out. in the hope that the migration gets delyed over the chistmas period and they get more subs.
well my sister has to be out her flat on a set date. and if plusnet dont get the mac code within the 5 working days she will have to cancel her service and pay the early contract leave or i cancel plusnet service full stop and move hers that way. in that case i would certnely not return to plusnet.
Re: leaving PN till march/april 09. sum questions about email ect.
11-12-2008 6:58 PM
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Re: leaving PN till march/april 09. sum questions about email ect.
13-12-2008 4:16 PM
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which company was it that did the survey that saw them top for customer satsifaction?. what a joke.
1st call i made was to find if doing a house move onto a line with broaadband all ready on it was possable with a mac code. reply YES
asked if its ok even if the o2 account holder name was not same as the bt line holder name reply YES.
so i get my mac code from PN give it to my sister so she can get o2 to do the house move.
the reply she got was NO not unless its a fresh line.
thanks o2 for the lie.
and i all so think they have lied to my sister again as she asked what the sum total would be if she canceled at start of janaray. to be told oh we can keep your account running till end of contract (march) all you have to do is pay your monthly subs and no dissconection fee.
so the problem i see in that is when my sister cancels her BT landline the broadband will be disconnected to at same time and for some reason i dont think o2 would absorb the 50 pound dissconection fee. so i reakon thats the second lie from o2.
my sisters not over joyed but i am over the moon now my line stays with plusnet. added a comment on the mac code ticket saying i was staying and got a call from pn cancelations dept. offering a wee sweeter for 3 months or a really nice sweeter if i sign for another 12 months. i have no plans to leave for next year only was leaving for 3 months to save my sister some monney so signed on the dotted line.
plus net i wish you would stop impressing me with your service. ive never bein a loyal customer to any bigish company in my life before.
Re: leaving PN till march/april 09. sum questions about email ect.
13-12-2008 6:46 PM
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