last couple of days my speed both upload and download has dropped off
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- last couple of days my speed both upload and downl...
last couple of days my speed both upload and download has dropped off
13-05-2014 5:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can't see any change on your connection, your profile has been around 2.6Mb/s for a while.
If you run a speed test at http://speedtest.btwholesale.com what speeds does this report?
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 9:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
DSL Connection
Link Information
Uptime: 23 days, 22:12:39
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 857 / 2.969
Data Transferred (Sent/Received) [MB/GB]: 820,10 / 1,99
Output Power (Up/Down) [dBm]: 12,7 / 0,0
Line Attenuation (Up/Down) [dB]: 35,4 / 60,0
SN Margin (Up/Down) [dB]: 6,0 / 4,8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 26.603 / 0
FEC Errors (Up/Down): 33.019 / 2.308.458.305
CRC Errors (Up/Down): 8.768 / 68.101
HEC Errors (Up/Down): 9.819 / 635.812.
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 11:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 11:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 11:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 12:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
DSL Connection
Link Information
Uptime: 0 days, 4:08:24
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 833 / 3.463
Data Transferred (Sent/Received) [MB/MB]: 91,93 / 650,20
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 35,5 / 60,5
SN Margin (Up/Down) [dB]: 6,4 / 2,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 23 / 0
FEC Errors (Up/Down): 580 / 355.654
CRC Errors (Up/Down): 24 / 32
HEC Errors (Up/Down): 21 / 164
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 5:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is the target SNRM for this line 3dB?
The DS attenuation is way over Chris Pettitt's 45dB 'rule of thumb' for ADSL2 being beneficial. Is there any merit in moving this line to ADSL(1)?
@Chrsigiltnane,
Given that you are getting a marked increase in synch in the test socket, there is some possibility that there is an issue with you internal wiring. Can you please confirm if you have a phone extension and how it is (they are) wired?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 5:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Don't know the answer to your first question. I just want the best speed i can get given the lack of high speed connectivity in the area. As I say I have had 2.8 to 2.9 consistantly for months and it has only recently dropped down to 2.4 to 2.6
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 6:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you please confirm which of these is your master socket - https://portal.plus.net/support/broadband/master-socket-guide.shtml - and that the removed faceplate has no wires attached to it?
@DCT,
If this looks like a BT supplied ADSL filter issue, is this a call out job or a "stay connected to the test socket" fix? The synch speed in the test socket is markedly higher than what might be reasonably expected on a line having this attenuation.
Please do not forget my ADSL(1) question above.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: last couple of days my speed both upload and download has dropped off
14-05-2014 6:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Townman The DS attenuation is way over Chris Pettitt's 45dB 'rule of thumb' for ADSL2 being beneficial. Is there any merit in moving this line to ADSL(1)?
This rule of thumb is probably a load of rubbish, I suspect it has nothing to do with the technical characteristics of ADSL2, ADSL2 should be greater than or equal to ADSL1 for all line lengths. It probably has more to do with Plusnet not wanting your low speed to be lowering the average for their "up to 24M" speeds. They would rather have your low speed included in the up to 8M group. If not I would be interested in seeing some actual data rather than anecdotal assertions.
And for the very longest lines, ADSL2 should provide slightly more bandwidth because it can use tones that can only support having 1 bit allocated to them, whereas ADSL1 requires a tone to have sufficient SNR for at least 2 bits.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- last couple of days my speed both upload and downl...