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keep getting disconnected as of today

andreas1999
Dabbler
Posts: 23
Registered: ‎31-01-2011

keep getting disconnected as of today

We get disconnected from the internet every 20 minutes or so as if today. Restarting the router fixes it until it happens again. Any reason why this might have started happening today?
3 REPLIES
Den
Grafter
Posts: 96
Registered: ‎28-03-2013

Re: keep getting disconnected as of today

Had plenty of disconnects myself today also, having to switch router off also to reconnect?
Hope it's only a temp thing.
Den.
Superuser
Superuser
Posts: 13,045
Thanks: 4,336
Fixes: 26
Registered: ‎22-08-2007

Re: keep getting disconnected as of today

@Den,
Can you please start a separate thread for your issue, answering the questions below.
@andreas1999,
Have you made any recent changes to your telephone / router wiring?
Have you introduced any new electrical equipment into the home, particularly any thing with a charger?
Is the phone line noisy? Dial 17070 option 2.
Is the router connected to the master socket?
Please gather all the information requested in the speed issue thread at the top of this forum.
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: keep getting disconnected as of today

Hi there,
Tuesday-Thursday looked very bad for disconnections, but since then the line is looking quite stable. Are you seeing any issues at the moment?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff