keep getting disconnected as of today

andreas1999 · ‎31-01-2011

We get disconnected from the internet every 20 minutes or so as if today. Restarting the router fixes it until it happens again. Any reason why this might have started happening today?

Den · ‎28-03-2013

Had plenty of disconnects myself today also, having to switch router off also to reconnect?
Hope it's only a temp thing.
Den.

Townman · ‎22-08-2007

@Den,
Can you please start a separate thread for your issue, answering the questions below.
@andreas1999,
Have you made any recent changes to your telephone / router wiring?
Have you introduced any new electrical equipment into the home, particularly any thing with a charger?
Is the phone line noisy? Dial 17070 option 2.
Is the router connected to the master socket?
Please gather all the information requested in the speed issue thread at the top of this forum.

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Chris · ‎05-04-2007

Hi there,
Tuesday-Thursday looked very bad for disconnections, but since then the line is looking quite stable. Are you seeing any issues at the moment?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.