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keep getting disconnected as of today
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- Re: keep getting disconnected as of today
keep getting disconnected as of today
24-12-2014 11:32 PM
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We get disconnected from the internet every 20 minutes or so as if today. Restarting the router fixes it until it happens again. Any reason why this might have started happening today?
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Re: keep getting disconnected as of today
25-12-2014 10:16 PM
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Had plenty of disconnects myself today also, having to switch router off also to reconnect?
Hope it's only a temp thing.
Den.
Hope it's only a temp thing.
Den.
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Re: keep getting disconnected as of today
26-12-2014 10:49 AM
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@Den,
Can you please start a separate thread for your issue, answering the questions below.
@andreas1999,
Have you made any recent changes to your telephone / router wiring?
Have you introduced any new electrical equipment into the home, particularly any thing with a charger?
Is the phone line noisy? Dial 17070 option 2.
Is the router connected to the master socket?
Please gather all the information requested in the speed issue thread at the top of this forum.
Can you please start a separate thread for your issue, answering the questions below.
@andreas1999,
Have you made any recent changes to your telephone / router wiring?
Have you introduced any new electrical equipment into the home, particularly any thing with a charger?
Is the phone line noisy? Dial 17070 option 2.
Is the router connected to the master socket?
Please gather all the information requested in the speed issue thread at the top of this forum.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: keep getting disconnected as of today
29-12-2014 12:03 PM
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Hi there,
Tuesday-Thursday looked very bad for disconnections, but since then the line is looking quite stable. Are you seeing any issues at the moment?
Tuesday-Thursday looked very bad for disconnections, but since then the line is looking quite stable. Are you seeing any issues at the moment?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 4
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