just moved to plus net and now terrible speeds and high disconnects.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: just moved to plus net and now terrible speeds...
just moved to plus net and now terrible speeds and high disconnects.
01-09-2016 10:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have just moved to plus net and now get terrible speeds and high disconnects. I am using the brand new supplied router, new microfilter etc. I can see it keeps saying DSL disconnected. here is the debugging info:-
Your Plusnet adviser may ask you for the following information:
1 - Product name:
Plusnet Router
2 - Serial number:
---
3 - Firmware version:
7.275.2_F2704N_Plusnet
4 - Board version:
F@ST2704N
5 - Mode
ADSL
6 - Uptime:
0 days 06:30:55
7 - Data rate:
1095/7584
8 - Maximum data rate:
1100/7996
9 - Noise margin:
5.5/7.1
10 - Line attenuation:
27.0/46.5
12 - Data sent/received:
1.5G/1.4G
20 - Broadband username:
ram.......@plusdsl.net
21 - Wi-Fi network/SSID:
------
22 - Wi-Fi connections:
Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security:
WPA2
24 - Wi-Fi channel:
Automatic (Smart Wireless)
25 - Firewall:
Default
26 - MAC Address:
----
27 - Software variant
Version 1.0
28 - Boot loader:
7.275.2
Wholesale test results:-
1. Best Effort Test: -provides background information.
Download Speed
1.77 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.77 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.69 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.1 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.1Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
please help me ASAP.
Thanks.
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 8:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Assuming item 7 is the sync rate that's fine and the snr looks ok so I don't think your problem is DSL but probably WIFI. Do you have an Ethernet cable so you can directly connect your PC to the router via Ethernet and remove WIFI from the test path ?
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 9:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't think it is the wifi, because the when you go to the router home page, it keeps showing dsl not connected and tehn going back to connected.
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 9:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 2:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for responding Matthew,
is the dsl uptime the same as the uptime I provided in the first post?
Any other suggestions then why it is performing so poorly ?
even on my mobile the speeds are bad.
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 2:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 2:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
12 - Data sent/received:
1.5G/1.4G
If those figures are being reported correctly by the router then that looks strange! Why so much upstream data ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: just moved to plus net and now terrible speeds and high disconnects.
on 02-09-2016 3:25 PM - last edited on 02-09-2016 3:52 PM by Mav
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My guess is that it is Google photos backing up from mine and my wifes mobiles.
Maybe this is the issue then, we left sky because every time we uploaded a file to Google drive or while our mobiles were backing up photos, we were unable to surf the internet from any device. I just put this down to the sky hub as many others had reported the same issue before on their forums with no resolution other than to use a different router (not something sky generally let you do). I just thought the problem would go away when I switched to plusnet and used their new router. So I didn't even think that this might be a factor.
Maybe there is some ongoing issue here then on our adsl profile or line where upstream traffic swamps download traffic completley ?
Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 3:47 PM - edited 02-09-2016 3:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My guess is that it is Google photos backing up from mine and my wifes mobiles.
Yep, that might explain it. The problem is that if you saturate the upstream then you can affect downtream thoughput as well. Downstream data must be 'acknowledged' every so often before more data can be sent and if the upstream is swamped then these ack's are delayed and thus the effective downstream speed is also reduced.
Having said that, it shouldn't (in itself!) be causing disconnects , merely a slowdown.
Can you possibly stop the google photo backup for a while and see if it stops the problems ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 4:50 PM - edited 02-09-2016 5:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@MisterW wrote:
My guess is that it is Google photos backing up from mine and my wifes mobiles.
Having said that, it shouldn't (in itself!) be causing disconnects , merely a slowdown.
Can you possibly stop the google photo backup for a while and see if it stops the problems ?
I wonder if the router home page was lying to me and there were no actual dsl disconnects, because the uptime shown and what Matthew posted seem to show that there haven't been any.
I am not currently at home at the moment to try disabling the uploads, (they have probably finished by now anyway).
Just done some reading up on the subject ....
The TCP protocol, which most Internet traffic uses, uses a "sliding window" scheme to provide reliability. This means it will only send new contents (slide the window) when it receives the ACK messages indicating that part or whole of the current window has been received completely. So it requires frequent ACK messages to be send in the uplink for your download traffic to go through smoothly If the ACK messages are delayed or lost, the sender may slow down transmission and/or retransmit packets that you have already received.
By default, packets are transmitted by the OS in the order they are generated by the applications, so the ACK packets are interleaved with your upload traffic randomly. Your ISP (or your network device) controls your bandwidth use by delaying packets when your transmission speed exceeds the limit (aka throttling). This delay can happen on any packet including the delay-sensitive ACK packets.
----------------------------------
If this is the case, is there any upload throttling that can be done on the router to stop it swamping all the available bandwidth ? I have no control over the phones bandwidth usage to throttle them.
Thanks for your posts here so far...
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 4:59 PM - edited 02-09-2016 5:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you are able to set bandwidth controls in your router, then you could apply limits to uploads from you mobiles and enable/disable the control as needed.
Phil
Using a TP-Link Archer VR600 modem-router.
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 5:01 PM - edited 02-09-2016 5:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@PeeGee wrote:
If you are able to set bandwidth controls in your router, then you could apply limits to uploads from you mobiles and enable/disable the control as needed.
That's what I am asking, can this be done on the plusnet routers ?
P.S. here is a link to the original problem on sky's forums. http://helpforum.sky.com/t5/Broadband/Downloading-stops-when-uploading/td-p/1961752
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I very much doubt if the PN supplied 2704N has any bandwidth(QoS) controls
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 5:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Surely there are other people in this scenario on plusnet too ?
Especially as so many people reported it on sky http://helpforum.sky.com/t5/Broadband/Downloading-stops-when-uploading/td-p/1961752
Re: just moved to plus net and now terrible speeds and high disconnects.
02-09-2016 5:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Still searching for answers - is it related to WMM ( https://community.plus.net/t5/Gaming/Does-Plusnet-cap-Steam-downloads/td-p/1036018 ) or does that not apply on my router ?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: just moved to plus net and now terrible speeds...