just joined problem already

[#1]

Hi my changeover date to plusnet is tuesday the 31st of may and i have had to phone about the router not being sent out ...is there a cooling off period as i think its a poor show so far

changing from bt who i felt were getting to dear 

but thinking of going back to them 

[#2]

There is no reason you can't use your existing BT Router, unless you are going from ADSL to FTTC and you have an Home Hub 5 or older. In fact you may find you prefer your BT router!, I know I do.

Plenty of information about setting up BT routers on PN, but do shout up if you have a problem.

[#3]

Hi it's a bt hub 4 I've got will that be ok or does it need to be a 5

[#4]

That will work fine on ADSL, and Ok on FTCC if you also have the Openreach modem if you are going for FTTC.

[#5]

I can see that the router is now on the way, sorry this wasn't sent in a more timely manner. This post should help you get your HomeHub set up if needed: https://community.plus.net/t5/Broadband/Use-a-BT-Hub-2-3-4-or-5-on-a-Plusnet-connection/td-p/1192202