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join plusnet slower speed

zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

join plusnet slower speed

i have just join plusnet and very slow speed 2mb to 3mb but with the sky i have 5mb to 6mb any idea?i thinkg to leave
16 REPLIES
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: join plusnet slower speed

zulfi5 - Can you posts any stats from the router web interface. If you're unsure how to do so, give us the router model. (I believe if it's the 582n router the paghe you need is http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0)
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Re: join plusnet slower speed


                                                   
speed test
Today 19:10 667 kbps (83.4kB/s)             Upload Speed    271 kbps (33.9kB/s)
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: join plusnet slower speed

shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: join plusnet slower speed

Well without knowing the router stats how can anyone give any help?
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Re: join plusnet slower speed

Downstream: 5.211 Mbps
Upstream: 443.9 Kbps

ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.7 dB / 26.1 dB
Line attenuation (Down/Up): 43.3 dB / 25.5 dB
Output power (Down/Up): 18.7 dBm / 12.3 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 165114 / 32
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 109582 / 12
Error Seconds (Local/Remote): 3412 / 0
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: join plusnet slower speed

Well sync speed is slightly poor and there's quite a few CRC errors there, but it's on Fast Path (no FEC errors). What's the Uptime for those stats?
Have you got everything plugged in via filters, especially the Sky box (if you still have one)?
I guess the exchange is 21CN?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: join plusnet slower speed

Hmm, speed profile on our side is set to 21000 so that won't be affecting anything. Our suppliers have your profile at 4565 so you should be getting around that, what does a BT speed test (http://speedtester.bt.com) show?
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Re: join plusnet slower speed

i have just cheack broadband speed and it is very good about 5.45mb i happy with this speed but an evening it goes down?
bt speed test
    Download speed 5.45Mb
                                                          Upload speed 0.33Mb
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: join plusnet slower speed

Which exchange are you on?
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Re: join plusnet slower speed


dick:green Link fixed.
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: join plusnet slower speed

Well, I wouldn't be too happy with that speed. With your line attenuation you ought to be able to get speeds nearly double that.
Are you plugged into a Master socket or an extension socket? Do you have an NTE5a Master Socket?
Do all your Microfilters look like this?
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Re: join plusnet slower speed

yes i have plugged into a Master and it has  face-plate with ADSL v1.0 any idea to get high speed ?
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Line frofile change fast to Interleaved

Line frofile change fast to Interleaved any idea pls stil slow broadband .?
Plusnet Help Team
Plusnet Help Team
Posts: 13,017
Thanks: 145
Fixes: 48
Registered: 27-04-2007

Re: Line frofile change fast to Interleaved

Sorry to hear that, interleaving can often help with such issues but I'm sorry to hear that's still a problem. I'm going to advise raising a fault next but do keep us posted:
http://faults.plus.net
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team