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ip profile

jingo11
Newbie
Posts: 9
Registered: 08-11-2010

ip profile

My ip profile seems to be stuck at 0.25 mb have run bt speedtest and it shows a profile of 9.18 mb
been having speed problems for a month but seems to have settled down and had only 1 disconnect
in the last few days a soft reboot to see if it resynced at a better speed may just be a matter of ip profile not updating
2 REPLIES
Community Veteran
Posts: 4,868
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: ip profile

You have two profiles.  There is one maintained by BT which a speed test at http://speedtest.btwholesale.com/ will tell you if you choose the Further Diagnostics option after running the initial test.  Then there is another one maintained by Plusnet which you can find out here https://portal.plus.net/my.html?action=data_transfer_speed under Current Line Speed.
The two figures are meant to be the same but Plusnet cannot keep up with changes to the BT IP Profile and their profile often lags behind by some few days.  The Plusnet profile serves no purpose unless you are trying to use your broadband connection beyond its full capacity with different types of traffic, which for many people is never.  However it might be throttling your speed unnecessarily at the moment.  Check and if so a request to Plusnet Tech Support should fix this.   
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: ip profile

Hi  jingo11,
I've checked your connection and everything appears fine. Are you connecting wired or wireless?