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ip profile

ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

ip profile

Hi,
Can anyone increase my ip profile it seems tro be stuck at 3mp
2.75 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.61 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
I usually get over 3MP and sometime over 4MP but now it is 2.75 which gets a bit slow for iplayer which is the only way we can TV here because a TV ariel will not work.
Thanks
14 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: ip profile

Without checking I assume that you are not on 21CN so it can take a while for the IP profile to catch up and there isn't too much which can be done to make it faster
Do you know how long the sync speed has been at 4.61Mbps
As a final check doers putting your phone number in here http://usertools.plus.net/exchanges/ say anything about  WBC on 21CN
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: ip profile

Hi,
We are not on 21CN.
In the past I have just asked the support staff on here and the ip profile has been changed instantly.
Has that recently changed?
Thanks
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: ip profile

Changing instantly can only be done for the copy of the profile kept by Plusnet and shown as current line speed here https://portal.plus.net/my.html?action=data_transfer_speed
I am not sure what the present options are for updating the one held at the exchange but I am sure those who are more in the loop than me will advise
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: ip profile

Hi there
From what we can see your profile is due to increase later on this evening.
If your still having issues later on this evening please let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: ip profile

ok thanks for that i will wait and see if the speed increases.
thanks
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: ip profile

It did increase but now it has gone back to
Download speedachieved during the test was - 2.92 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.78 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
Why does it take so long to increase but seems to go down really quickly this morning I had 3.75 MPS but now gone back to below 3mps.
maybe it will increase again.
thanks
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: ip profile

figures from my router
Max. DSLAM throughput kBit/s 5184 448
Min. DSLAM throughput kBit/s 4896 352
Attainable throughput kBit/s 6000 848
Current throughput kBit/s 4992 448
 
Latency 4 ms 4 ms
Bit swap off on
 
Signal-to-noise ratio dB 8 13
Line attenuation dB 51 32
Power cutback dB 0 0

Loss of
Signal Loss of
Frame Forward Error Correction Cyclic Redun-
dancy Check No Cell Delineation Header Error Control
CPE 0 0 468812 0 0 0
COE 1 1 0 0 1
and bt test
ownload speedachieved during the test was - 2.92 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.99 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: ip profile

The profile is changing a lot more than I'd expect, that's due to the line disconnecting a fair bit. I'd suggest going through the steps at https://faults.plus.net so we can take a more detailed look in to this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: ip profile

Hi,
Since the new year the speed has been better. It is now
Download speedachieved during the test was - 3.29 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :5.06 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
My router details
Max. DSLAM throughput kBit/s 5248 448
Min. DSLAM throughput kBit/s 4960 352
Attainable throughput kBit/s 6068 860
Current throughput kBit/s 5056 448
 
Latency 4 ms 4 ms
Bit swap off on
 
Signal-to-noise ratio dB 9 13
Line attenuation dB 51 32
Power cutback dB 0 0

Loss of
Signal Loss of
Frame Forward Error Correction Cyclic Redun-
dancy Check No Cell Delineation Header Error Control
CPE 0 0 37547 67 0 0
COE 68 0 68 2 1
although the line I am on has quite a lot of interference the quiet line test is not quiet!! It always bad after rain.
We often have problem on our line in our village and the BT engineer is here every week minding someone lines!! I have it repaired last year and my neighbour phone line was down last week.
So overall I am quite happy with the speed I get now. Hopefully the ip profile might move to 4!!
Thanks for your help.
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: ip profile

hi,
Speed up to 3.75 now and ip profile up to 4MB.
Thats about what it is usually so hopefully it will stay that way.
Superuser
Superuser
Posts: 11,085
Thanks: 2,430
Fixes: 22
Registered: 22-08-2007

Re: ip profile

Quote from: ngfletcher1967
although the line I am on has quite a lot of interference the quiet line test is not quiet!! It always bad after rain.

Whilst there is discernible noise on the line, you are simply not going to see the best from the BB service.  The level of noise is quite likely to be responsible for the elevated 9dB SNRM.  If the noise can be addressed and the SNRM brought down tot he normal 6dB or exceptional 3dB then the DS synch might be enhanced somewhat.
Is PlusNet your phone provider?
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: ip profile

Hi,
Yes plusnet is our provider.
We live in a rural area where we only have a choice of BT or Plusnet!!
I don't think anything can be done on our line unless they replace it which according to the engineer BT will not do!!
ngfletcher1967
Grafter
Posts: 45
Registered: 13-11-2014

Re: ip profile

Also most people on my road only get about 0.5 to 1.5 MB so I am lucky with the speed I get.
Superuser
Superuser
Posts: 11,085
Thanks: 2,430
Fixes: 22
Registered: 22-08-2007

Re: ip profile

They could look for a better pair or go check every joint!