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ip profile stuck

welshtype
Newbie
Posts: 2
Registered: ‎20-10-2009

ip profile stuck

‎20-10-2009 6:19 PM

Hi, after some form of outage on Saturday evening my ip profile is 0.5Mbps. Still no change as of today. Normal profile had been  7Mbps . First call to support advised rebooting router, second call to support on Sunday advised to stop rebooting router.
Have raised a call via the website, hasn't been updated.
Cheers,
Geraint
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James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: ip profile stuck

‎20-10-2009 6:26 PM

Hi Geraint,
If you go to http://www.speedtester.bt.com you'll be able to see your current IP Profile.
It may take up to 3 days for it to pick up.  rebooting probably doesn't achieve that much, but equally shouldn't do any harm.
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