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ip profile reset

wkeating
Dabbler
Posts: 15
Registered: ‎16-01-2015

ip profile reset

hi, engineers arrived today and replaced the underground cable,
booted up the router and am now getting around 4.5mbps where before i opened the ticket i was getting 6.5-7mbps
these are the current router stats:
ADSL Link Downstream Upstream
Link Rate 5760 Kbps 448 Kbps
Line Attenuation 32.5 dB 20.0 dB
Noise Margin 15.1 dB 22.0 dB
i know the line is capable of more
could someone please put through a profile reset or lower the snr
many thanks william
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: ip profile reset

Hi wkeating,
Glad to see the fault has been fixed.
I can see an SNR reset was needed here. I've reset that so you should see things improve over the next few hours.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
wkeating
Dabbler
Posts: 15
Registered: ‎16-01-2015

Re: ip profile reset

thanks
would i need to reset my router or will it update automatically
many thanks willam
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: ip profile reset

You should see a brief disconnection when the profile updates but your router should reconnect you automatically.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
wkeating
Dabbler
Posts: 15
Registered: ‎16-01-2015

Re: ip profile reset

hi
just wondering how long until the speed will improve
many thanks william
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: ip profile reset

The reset should have happened within a couple of hours of Adam requesting it. It sometimes needs a single disconnect/reconnect to see the new speeds though.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
wkeating
Dabbler
Posts: 15
Registered: ‎16-01-2015

Re: ip profile reset

hi,
it just updated this morning, now getting speeds of 6.5 which is great
could anyone tell me if interleaving is on
many thanks william