ip profile dropped.
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- ip profile dropped.
ip profile dropped.
14-07-2011 9:56 PM
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I have spoken to 6 different customer service people at Plusnet to try and rectify this issue but to be totally honest none of them were any help what so ever. I have had a decent download speed for 2 years and have allways got close to 1.7/8 meg...max is 2meg on my line and I know i should allways get below the max but all things considered I have been happy with a 1.7 download speed.
At the moment i am getting just about 1 meg download speeds. After doing several bt line tests it seems my ip profile is set at 1250.....in the past it has been considerably higher. I have asked several times to get my ip profile put back but plusnet say it is a BT issue as they set the ip profile for my line. Last night i spoke to BT and they have told me all I have to do is ask Plusnet to contact BT wholesale and ask them to raise my ip profile
below is my latest BT line test result
Download speed achieved during the test was - 1088 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2944 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
I was hoping that by posting this problem here someone would be able to help me but reading the other posts from plusnet users about the same problem I am not going to hold my breath.
But if anyone is here who is willing to try and solve this problem please do so.
I am connected directly to the master socket and have tried all the remedies suggested by Plusnet support but nothing has helped. Even tried a new router. They told me that my speed should go up after 72 hrs if i left my router on but it has stayed the same and ip profile is steady at 1250.
PLEASE CAN SOMEONE PUT IT BACK UP
thanks.
Re: ip profile dropped.
14-07-2011 10:27 PM
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What Plusnet can do is reset your line back to its initial training period so any bad past history is forgotten. But this is pointless unless your line is now stable - I think Plusnet ask for 72 hours of stability before they will reset the line (or ask BT to reset the line).
Re: ip profile dropped.
14-07-2011 11:43 PM
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For some reason my speed dropped from 2 meg to 1 meg and no one at plusnet has been able to explainn why.
and as for this
"What Plusnet can do is reset your line back to its initial training period so any bad past history is forgotten. But this is pointless unless your line is now stable - I think Plusnet ask for 72 hours of stability before they will reset the line (or ask BT to reset the line). "
If this is possible then why have they not done this....I have spoken to 2 people about this issue since the 72 hr window expired and during that 72 hrs my profile never moved from 1250 and downloads was pretty much constant at 1180kbps. If that isnt stable then I dont know what is.
Re: ip profile dropped.
14-07-2011 11:58 PM
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Re: ip profile dropped.
15-07-2011 12:26 AM
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and they wll then do it....but they wont do it unless Plusnet ask them......
So if there are any plusnet techies looking at this can you please get in touch with BT and get my profile back up to what it should be
THX
Re: ip profile dropped.
15-07-2011 9:08 AM
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Quote from: Griff7520 The line has been stable for 6 days but still the profile is at 1250....
Really? That's not what it looks like from here:
Session Started Session Ended Session Duration
16:51 14/Jul/2011 N/A 16:9:24 (on going)
21:53 13/Jul/2011 16:51 14/Jul/2011 18:57:15
21:28 13/Jul/2011 21:53 13/Jul/2011 0:25:15
21:20 13/Jul/2011 21:28 13/Jul/2011 0:7:45
21:09 13/Jul/2011 21:20 13/Jul/2011 0:11:17
08:15 08/Jul/2011 21:08 13/Jul/2011 5 Days, 12:53:10
Quote from: Griff7520 Does anybody on support at plusnet know what they are talking about.....I have had so many different explanations/excuses over the past 2 weeks its unbelievable. I do not understand why this problem has occured when for months i have had no problems what so ever and never lost connection. This has only happened since i changed my package at the beginning of July.
The package change will have nothing to do with it. The reason your IP profile is 1250kbps is because your connection has been dropping and the sync speed fluctuating. The last two updates to BT's DLM systems were after the following sync events:
13/07/2011 21:23:47 1152kbps
13/07/2011 22:08:41 1440kbps
Your downstream SNR is set to 12db so I could probably squeeze another 1500kbps out of your sync speed by resettign the ten day training period. This probably isn't a good idea though as it would sacrifice the stability of your line (which judging by the above RADIUS log entries is not great at the moment).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: ip profile dropped.
15-07-2011 5:02 PM
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In that 5 days the line was tested every day with a bt line test and the results were similar if not the same....that is what I meant about it being stable.
When I phoned back on Tuesday I was told to try a different router if I had one available...I was also asked to try it in the test socket.....I havn't actually got a test socket but while i was doing all these things I had to switch the router off....so obviously that is probably the loss of connection you have seen.
At the end of the day all I want is to get the max possible download speed I can.....is that to much to ask
thx
Re: ip profile dropped.
15-07-2011 5:43 PM
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DSL Connection
Link Information
Uptime: 0 days, 20:01:19
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,760
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 53.0
SN Margin (Up/Down) [dB]: 22.0 / 21.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 34 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 58
HEC Errors (Up/Down): 0 / 22
dick:green Post tidied up for clarity.
Re: ip profile dropped.
15-07-2011 6:42 PM
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Re: ip profile dropped.
15-07-2011 7:01 PM
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Uptime: 0 days, 0:01:02
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,816
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 17.5
Line Attenuation (Up/Down) [dB]: 31.5 / 53.0
SN Margin (Up/Down) [dB]: 22.0 / 15.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 5
HEC Errors (Up/Down): 0 / 2
jim:green formatting fixed to make it clearer mod:end
Re: ip profile dropped.
15-07-2011 7:23 PM
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When posting router stats it would help if you remove spacing between the lines - avoiding the need for moderator action.
David
Re: ip profile dropped.
15-07-2011 8:05 PM
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Interleaving is turned off by the way.....as for plusnet doing a training reset...will they do this automatically or will I have to phone them and ask
thx
Re: ip profile dropped.
16-07-2011 12:33 AM
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Quote from: Bob 13/07/2011 21:23:47 1152kbps
13/07/2011 22:08:41 1440kbps
However on that evidence I'm surprised it isn't 1000kbps (from the 1152kbps sync). Perhaps, as you have suggested, your IP Profile really is stuck. However now your sync speed is 2816kbps your IP Profile should increase to 2000kbps in 2-3 days. In the meantime avoid initiating any router restarts - if the connection drops itself that perhaps will point to a fault (there should be a PPP drop (connection to Plusnet) when/if your IP Profile changes).
When the Digital Care Team (who monitor the forums) are back in on Monday I expect they will pick up this topic again, and if it seems appropriate initiate a training reset, though they are likely to ask you to confirm before they do. No need to phone.
I know you are suspicious that the product change has caused the onset of this problem. However your sync speed is negotiated between you and the exchange, and just needs to know you are on a ADSLmax service. That won't have changed. It has to be coincidence.
David
Re: ip profile dropped.
16-07-2011 8:27 AM
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Did a speed test at 7.45am and saw no change. profile was still at 1250
Did another test at 8.30 and download speed was 1908 kbs....an improvement of 800kbps.
Did a BT speed test and here are the results
Download speed achieved during the test was - 1804 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2816 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
A big improvement and closer to the speeds i used to get a month ago.
Don't know whats happening but hopefully things are being sorted out
Re: ip profile dropped.
16-07-2011 8:48 AM
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