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internet speed

Teds31
Grafter
Posts: 336
Registered: 06-08-2007

internet speed

I am having lots of trouble with the internet speed. It has been a problem for several weeks,I have tried a old router and a new filter the main BT socket ,No change ,my download speed is now less than my upload speed,down 0.43mps  up 0.8mbs, I have asked for help before but all I get is a threat of £s if I am wrong . Having been a Plusnet client for many years I think this treatment is appalling, might have to try elsewhere.Ted  

4 REPLIES
Teds31
Grafter
Posts: 336
Registered: 06-08-2007

Re: internet speed

Download  Speed
  2.48 Mbps
   
0 Mbps 7.15 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 2.48 Mbps
 For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
 IP Profile for your line is - 5.98 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  0.43 Mbps
   
0 Mbps 0.83 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.43Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
Community Veteran
Posts: 4,821
Thanks: 117
Fixes: 23
Registered: 14-07-2009

Re: internet speed

So actually not nearly as bad as you reported in your first post.

You pay £s not if you are wrong but if Plusnet call out a BT Openreach engineer and the problem turns out to be down to something on your premises.  If correctly wired, all your internal telephone wiring is connected to the faceplate of your master socket.  So you, and everybody else, are asked to remove this faceplate and make a connection directly to the socket behind the faceplate to make sure that this does not eliminate the problem.  That's the best effort that can be made to ensure that you won't be asked to pay £s.   

Teds31
Grafter
Posts: 336
Registered: 06-08-2007

Re: internet speed

Yes I think I understand that thanks.

Teds31
Grafter
Posts: 336
Registered: 06-08-2007

Re: internet speed

the problem seems to have gone away for now, may have been external fault which someone has cured HuhHuh