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internet really slow last few days

aj1soad
Grafter
Posts: 29
Registered: ‎14-03-2011

internet really slow last few days

hi all. my internet has been really slow last few days on both my computers and wireless on my ipod. just done a test online now and my download speed is 0.477mb/s and upload is 0.349 mb/s. this is ridiculously slow and i cant play any games at this speed. anyone else having issues as im tempted to change provider if not? thanx
6 REPLIES
matt_2k34
Grafter
Posts: 1,300
Registered: ‎09-07-2007

Re: internet really slow last few days

See This thread
After you've given us some basic details, we can help you.
Has the internet been slow for me the last few days?...

Not at all, so is it the provider? no.
Changing provider 9/10 will just move the issue with you to the new provider. Giving us the above details should allow us to look into what is causing the slowness.
Regards
aj1soad
Grafter
Posts: 29
Registered: ‎14-03-2011

Re: internet really slow last few days

Just done the test and this is what I got:
Test Date: Mar 16, 2012 22:49
Connection Type: Wifi
Server: Liverpool
Download: 0.39 Mbps
Upload: 0.31 Mbps
Ping: 128 ms
External IP: 46.208.219.56
Internal IP: 192.168.1.65
Latitude: 52.9909
Longitude: -3.9296
A detailed image for this result can be found here:
http://www.speedtest.net/iphone/225562310.pngg
matt_2k34
Grafter
Posts: 1,300
Registered: ‎09-07-2007

Re: internet really slow last few days

Quote
Router stats - noise margin, speed and attenuation (upstream and downstream).
Result of a BT speedtest http://www.speedtester.bt.com/
Current Line Speed from here (note that there doesn't appear to be an accessible equivalent for Madasafish customers)

Can you do the speedtest as indicated, and give the router stats, aswell as the current line speed from the plusnet members centre as detailed in the thread i linked.
Any speedtests you do, please do over a wired connection if possible, as this will rule out any local wireless interference causing slow speeds. (also will lower the latency and generally perform abit better)
I know its a PITA when you have a fault or its not working right, but these steps help identify the problem quickly
Regards
aj1soad
Grafter
Posts: 29
Registered: ‎14-03-2011

Re: internet really slow last few days


DSL Connection
Link Information

Uptime: 0 days, 2:33:44
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,248 / 8,128
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 76.65
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 14.0 / 26.5
SN Margin (Up/Down) [dB]: 31.0 / 12.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 983,027 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 983,057 / 0
FEC Errors (Up/Down): 31 / 25,614
CRC Errors (Up/Down): 37 / 1,676
HEC Errors (Up/Down): 35 / 2,867

results of bt speedtest:
Download speedachieved during the test was - 3.08 Mbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6 Mbps
and just did a check on speedtest.net again
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: internet really slow last few days

Hi aj1soad,
Was the BT speed test done via ethernet?
Jojo Smiley
aj1soad
Grafter
Posts: 29
Registered: ‎14-03-2011

Re: internet really slow last few days

yes all the testes were done via ethernet. ive had the speed reset at the exchange because they had lowered it down due to the disconnects. it was ok for a day then i keep getting and error message and takes me to the router screen. now my speed has gone down to 1mb and still disconnects