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internet light red please help

karlhenderson
Hooked
Posts: 7
Registered: 01-09-2016

internet light red please help

hi iv got the router 2407n or something like that and all the lights are green besides the internet one which is red

5 REPLIES
robski1
Rising Star
Posts: 123
Thanks: 7
Fixes: 4
Registered: 06-11-2008

Re: internet light red please help

Have you logged into the router (192.168.1.254 via your browser) and selected connect?

Make sure your user name and password have been entered correctly.

karlhenderson
Hooked
Posts: 7
Registered: 01-09-2016

Re: internet light red please help

yes just tried then and saying please make sure username and password right

robski1
Rising Star
Posts: 123
Thanks: 7
Fixes: 4
Registered: 06-11-2008

Re: internet light red please help

If you are using the correct username & password then I think you need to contact PlusNet to check that you have the correct details. The only time I had this problem was when I was trying to connect using my old Globalnet password that I forgot had been changed when moving to PlusNet.

 

 

 

geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: internet light red please help

Yep as others have said contact Plusnet about this one. They have live chat & phone support 

 

Full contact details at: www.plus.net/contact

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: internet light red please help

I don't think your order had completed at the time of you posting this. You should be able to get online now, though it'd require you to log in and authenticate as others have said.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet