cancel
Showing results for 
Search instead for 
Did you mean: 

internet keeps disconecting

glesgajohn
Rising Star
Posts: 137
Fixes: 1
Registered: 07-10-2015

internet keeps disconecting

Hi my internet keeps disconnecting (AGAIN) , and i was wondering could someone check this and tell me if anything is wrong, im posting 192 page

thanks for any help

 

Statistics -- xDSL

 

 
Mode: ADSL_2plus    
Traffic Type: ATM    
Status: Up    
Link Power State: L0    
 
  Downstream Upstream    
Line Coding(Trellis): On On    
SNR Margin (1 dB): 3.1 11.8    
Attenuation (1 dB): 40.0 24.8    
Output Power (1 dBm): 0.0 12.6    
Attainable Rate (Kbps): 9316 556    
 
  Path 0   Path 1  
  Downstream Upstream Downstream Upstream
Rate (Kbps): 9219 445 0 0
 
MSGc (# of bytes in overhead channel message): 51 69 0 0
B (# of bytes in Mux Data Frame): 164 13 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 1 0 0
T (Mux Data Frames over sync bytes): 2 1 0 0
R (# of check bytes in FEC Data Frame): 0 0 0 0
S (ratio of FEC over PMD Data Frame length): 0.5709 0.9333 0.0 0.0
L (# of bits in PMD Data Frame): 2312 120 0 0
D (interleaver depth): 1 1 0 0
Delay (msec): 0 0 0.0 0.0
INP (DMT symbol): 0.00 0.00 0.0 0.0
 
Super Frames: 0 0 0 0
Super Frame Errors: 66217 969 0 0
RS Words: 0 2051237 0 0
RS Correctable Errors: 0 0 0 0
RS Uncorrectable Errors: 0 0 0 0
 
HEC Errors: 937023 424 0 0
OCD Errors: 638 0 0 0
LCD Errors: 638 0 0 0
Total Cells: 30900368 1547738 0 0
Data Cells: 1476942 176516 0 0
Bit Errors: 0 359 0 0
 
Total ES: 18944 823    
Total SES: 752 0    
Total UAS: 719 200    
10 REPLIES
glesgajohn
Rising Star
Posts: 137
Fixes: 1
Registered: 07-10-2015

Re: internet keeps disconecting

how do i find out the end date of my current contract to cancel. as it ends next month i think , thanks

SpendLessTime
Aspiring Hero
Posts: 2,522
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: internet keeps disconecting

Phone, Chat or hope some Plusnet staff member answers.

Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: internet keeps disconecting

Looking at your line I can see it's disconnected a few times this evening:

 

 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 24.8 40.0
SNR Margin: 5.8 2.6
Errored Seconds: 3 31
HEC Errors: 0  
Cell Count: 57789 465285
Speed: 445 9019
 
Maximum Stable Rate (KBPS): 8128 Fault Threshold Rate (KBPS): 6502
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 10800
Indicative Line Quality: G Mean Time Between Errors Downstream (Seconds): 252

 

The SNR is a little lower than I'd like to see on a line with that many errors, which may be causing some issues. I'm going to up it slightly to try and help with the stability, you may see a slight decrease in speed but the disconnections should stop.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
glesgajohn
Rising Star
Posts: 137
Fixes: 1
Registered: 07-10-2015

Re: internet keeps disconecting

I dont want a decrease in speed, its slow enough as it is , since i joined plusnet i have been told that i had a fault in my line, 12 months later i am bieng told the same , if u cannot supply a reliable service ( which i pay for ) then u cannot expect me  to renew my contract ( up this month )  , i think thats reasonable , do u not ?

glesgajohn
Rising Star
Posts: 137
Fixes: 1
Registered: 07-10-2015

Re: internet keeps disconecting

how do i find out the end date of my current contract to cancel. as it ends next month i think , "PLEASE" thanks

glesgajohn
Rising Star
Posts: 137
Fixes: 1
Registered: 07-10-2015

Re: internet keeps disconecting

is there not a plusnet user that caan tell me what im asking ? or are u makeing it hard to cancel contract ?

glesgajohn
Rising Star
Posts: 137
Fixes: 1
Registered: 07-10-2015

Re: internet keeps disconecting

@ plusnet ..ok fine I will leave, thank you for the BAD SERVICE .

Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: internet keeps disconecting

Sorry, but the posts on this thread were after we finish on Community for the evening hence no reply.

 

if u cannot supply a reliable service ( which i pay for ) then u cannot expect me  to renew my contract ( up this month )  , i think thats reasonable , do u not ?

Looking over your account, the speeds are actually above the top end of the estimates for your line.

 

I can see you contacted our complaints team and they have replied too.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
glesgajohn
Rising Star
Posts: 137
Fixes: 1
Registered: 07-10-2015

Re: internet keeps disconecting

can someone check this again (upposed to be fixed )but slow as ? my iplayers are buffering  to

glesgajohn
Rising Star
Posts: 137
Fixes: 1
Registered: 07-10-2015

Re: internet keeps disconecting

Statistics -- xDSL

 

 
Mode: ADSL_2plus    
Traffic Type: ATM    
Status: Up    
Link Power State: L0    
 
  Downstream Upstream    
Line Coding(Trellis): On On    
SNR Margin (1 dB): 8.7 20.0    
Attenuation (1 dB): 40.5 25.3    
Output Power (1 dBm): 0.0 12.4    
Attainable Rate (Kbps): 8752 404    
 
  Path 0   Path 1  
  Downstream Upstream Downstream Upstream
Rate (Kbps): 7663 231 0 0
 
MSGc (# of bytes in overhead channel message): 59 67 0 0
B (# of bytes in Mux Data Frame): 239 7 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 1 0 0
T (Mux Data Frames over sync bytes): 1 1 0 0
R (# of check bytes in FEC Data Frame): 0 0 0 0
S (ratio of FEC over PMD Data Frame length): 0.9979 0.9696 0.0 0.0
L (# of bits in PMD Data Frame): 1924 66 0 0
D (interleaver depth): 1 1 0 0
Delay (msec): 0 0 0.0 0.0
INP (DMT symbol): 0.00 0.00 0.0 0.0
 
Super Frames: 0 0 0 0
Super Frame Errors: 159981 3660 0 0
RS Words: 0 4092385 0 0
RS Correctable Errors: 0 0 0 0
RS Uncorrectable Errors: 0 0 0 0
 
HEC Errors: 2502861 1727 0 0
OCD Errors: 4651 0 0 0
LCD Errors: 4651 0 0 0
Total Cells: 655740626 19779298 0 0
Data Cells: 12432621 1718164 0 0
Bit Errors: 0 563 0 0
 
Total ES: 25179 1490    
Total SES: 2379 36    
Total UAS: 1989 696