internet keeps disconecting
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internet keeps disconecting
26-07-2016 6:06 PM
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Hi my internet keeps disconnecting (AGAIN) , and i was wondering could someone check this and tell me if anything is wrong, im posting 192 page
thanks for any help
Statistics -- xDSL
Mode: | ADSL_2plus | |||
Traffic Type: | ATM | |||
Status: | Up | |||
Link Power State: | L0 | |||
Downstream | Upstream | |||
Line Coding(Trellis): | On | On | ||
SNR Margin (1 dB): | 3.1 | 11.8 | ||
Attenuation (1 dB): | 40.0 | 24.8 | ||
Output Power (1 dBm): | 0.0 | 12.6 | ||
Attainable Rate (Kbps): | 9316 | 556 | ||
Path 0 | Path 1 | |||
Downstream | Upstream | Downstream | Upstream | |
Rate (Kbps): | 9219 | 445 | 0 | 0 |
MSGc (# of bytes in overhead channel message): | 51 | 69 | 0 | 0 |
B (# of bytes in Mux Data Frame): | 164 | 13 | 0 | 0 |
M (# of Mux Data Frames in FEC Data Frame): | 1 | 1 | 0 | 0 |
T (Mux Data Frames over sync bytes): | 2 | 1 | 0 | 0 |
R (# of check bytes in FEC Data Frame): | 0 | 0 | 0 | 0 |
S (ratio of FEC over PMD Data Frame length): | 0.5709 | 0.9333 | 0.0 | 0.0 |
L (# of bits in PMD Data Frame): | 2312 | 120 | 0 | 0 |
D (interleaver depth): | 1 | 1 | 0 | 0 |
Delay (msec): | 0 | 0 | 0.0 | 0.0 |
INP (DMT symbol): | 0.00 | 0.00 | 0.0 | 0.0 |
Super Frames: | 0 | 0 | 0 | 0 |
Super Frame Errors: | 66217 | 969 | 0 | 0 |
RS Words: | 0 | 2051237 | 0 | 0 |
RS Correctable Errors: | 0 | 0 | 0 | 0 |
RS Uncorrectable Errors: | 0 | 0 | 0 | 0 |
HEC Errors: | 937023 | 424 | 0 | 0 |
OCD Errors: | 638 | 0 | 0 | 0 |
LCD Errors: | 638 | 0 | 0 | 0 |
Total Cells: | 30900368 | 1547738 | 0 | 0 |
Data Cells: | 1476942 | 176516 | 0 | 0 |
Bit Errors: | 0 | 359 | 0 | 0 |
Total ES: | 18944 | 823 | ||
Total SES: | 752 | 0 | ||
Total UAS: | 719 | 200 |
Re: internet keeps disconecting
26-07-2016 7:47 PM
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how do i find out the end date of my current contract to cancel. as it ends next month i think , thanks
Re: internet keeps disconecting
26-07-2016 7:52 PM
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Phone, Chat or hope some Plusnet staff member answers.
Re: internet keeps disconecting
26-07-2016 7:53 PM
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Looking at your line I can see it's disconnected a few times this evening:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 24.8 | 40.0 |
SNR Margin: | 5.8 | 2.6 |
Errored Seconds: | 3 | 31 |
HEC Errors: | 0 | |
Cell Count: | 57789 | 465285 |
Speed: | 445 | 9019 |
Maximum Stable Rate (KBPS): | 8128 | Fault Threshold Rate (KBPS): | 6502 |
Mean Time Between Retrains (Seconds): | 86400 | Mean Time Between Errors Upstream (Seconds): | 10800 |
Indicative Line Quality: | G | Mean Time Between Errors Downstream (Seconds): | 252 |
The SNR is a little lower than I'd like to see on a line with that many errors, which may be causing some issues. I'm going to up it slightly to try and help with the stability, you may see a slight decrease in speed but the disconnections should stop.
Re: internet keeps disconecting
26-07-2016 8:06 PM
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I dont want a decrease in speed, its slow enough as it is , since i joined plusnet i have been told that i had a fault in my line, 12 months later i am bieng told the same , if u cannot supply a reliable service ( which i pay for ) then u cannot expect me to renew my contract ( up this month ) , i think thats reasonable , do u not ?
Re: internet keeps disconecting
26-07-2016 8:53 PM
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how do i find out the end date of my current contract to cancel. as it ends next month i think , "PLEASE" thanks
Re: internet keeps disconecting
26-07-2016 9:11 PM
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is there not a plusnet user that caan tell me what im asking ? or are u makeing it hard to cancel contract ?
Re: internet keeps disconecting
26-07-2016 9:57 PM
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@ plusnet ..ok fine I will leave, thank you for the BAD SERVICE .
Re: internet keeps disconecting
27-07-2016 11:53 AM
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Sorry, but the posts on this thread were after we finish on Community for the evening hence no reply.
if u cannot supply a reliable service ( which i pay for ) then u cannot expect me to renew my contract ( up this month ) , i think thats reasonable , do u not ?
Looking over your account, the speeds are actually above the top end of the estimates for your line.
I can see you contacted our complaints team and they have replied too.
Re: internet keeps disconecting
27-07-2016 7:58 PM
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can someone check this again (upposed to be fixed )but slow as ? my iplayers are buffering to
Re: internet keeps disconecting
27-07-2016 7:58 PM
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Statistics -- xDSL
Mode: | ADSL_2plus | |||
Traffic Type: | ATM | |||
Status: | Up | |||
Link Power State: | L0 | |||
Downstream | Upstream | |||
Line Coding(Trellis): | On | On | ||
SNR Margin (1 dB): | 8.7 | 20.0 | ||
Attenuation (1 dB): | 40.5 | 25.3 | ||
Output Power (1 dBm): | 0.0 | 12.4 | ||
Attainable Rate (Kbps): | 8752 | 404 | ||
Path 0 | Path 1 | |||
Downstream | Upstream | Downstream | Upstream | |
Rate (Kbps): | 7663 | 231 | 0 | 0 |
MSGc (# of bytes in overhead channel message): | 59 | 67 | 0 | 0 |
B (# of bytes in Mux Data Frame): | 239 | 7 | 0 | 0 |
M (# of Mux Data Frames in FEC Data Frame): | 1 | 1 | 0 | 0 |
T (Mux Data Frames over sync bytes): | 1 | 1 | 0 | 0 |
R (# of check bytes in FEC Data Frame): | 0 | 0 | 0 | 0 |
S (ratio of FEC over PMD Data Frame length): | 0.9979 | 0.9696 | 0.0 | 0.0 |
L (# of bits in PMD Data Frame): | 1924 | 66 | 0 | 0 |
D (interleaver depth): | 1 | 1 | 0 | 0 |
Delay (msec): | 0 | 0 | 0.0 | 0.0 |
INP (DMT symbol): | 0.00 | 0.00 | 0.0 | 0.0 |
Super Frames: | 0 | 0 | 0 | 0 |
Super Frame Errors: | 159981 | 3660 | 0 | 0 |
RS Words: | 0 | 4092385 | 0 | 0 |
RS Correctable Errors: | 0 | 0 | 0 | 0 |
RS Uncorrectable Errors: | 0 | 0 | 0 | 0 |
HEC Errors: | 2502861 | 1727 | 0 | 0 |
OCD Errors: | 4651 | 0 | 0 | 0 |
LCD Errors: | 4651 | 0 | 0 | 0 |
Total Cells: | 655740626 | 19779298 | 0 | 0 |
Data Cells: | 12432621 | 1718164 | 0 | 0 |
Bit Errors: | 0 | 563 | 0 | 0 |
Total ES: | 25179 | 1490 | ||
Total SES: | 2379 | 36 | ||
Total UAS: | 1989 | 696 |
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