cancel
Showing results for 
Search instead for 
Did you mean: 

internet drops every 10-15 minutes

comancr
Dabbler
Posts: 10
Registered: 03-01-2015

internet drops every 10-15 minutes

Hi guys, I seem to have some issues with the internet that have started yesterday 12/02/2015.
Every 10-15 minutes the internet goes down for about 2-3 minutes. Kind of frustrating.
Is there a know issue in my area or is there something I should do?
Regards,
Cosmin
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: internet drops every 10-15 minutes

You've got a few lost carriers, and a few RADIUS connection problems but I'm not seeing as many disconnections as you say.
<img src="http://community.plus.net/visualradius/generated/image14238353887567.png"/>
Do you lose sync when the connection drops? Are these drops above when you've been rebooting by any chance?
 Tony
 Plusnet Support
comancr
Dabbler
Posts: 10
Registered: 03-01-2015

Re: internet drops every 10-15 minutes

I don`t know if actually disconnects but I get timed out packets, I'm constantly pinging recently. Could it have anything to do with my computer?
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: internet drops every 10-15 minutes

Unlikely, those disconnections that we can see are between the router and exchange/us.
However we haven't seen any disconnections since around 2pm. Are you seeing better stability from your side?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
comancr
Dabbler
Posts: 10
Registered: 03-01-2015

Re: internet drops every 10-15 minutes

I couldn't be able to tell you as I have been sleeping was doing nightshift. I'll keep an eye on it and see if anything goes wrong again. Thanks for your help.
Superuser
Superuser
Posts: 11,090
Thanks: 2,449
Fixes: 22
Registered: 22-08-2007

Re: internet drops every 10-15 minutes

Is the phone line noisy?  Dial 17070 option 2 using a corded phone plugged into the master socket.
If there are crackles / hums / hissing on the line, then raise a noisy line fault with your phone provider, but say nothing about broadband issues.