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internet disconnecting twice a day

Adil12
Newbie
Posts: 1
Registered: 11-09-2017

internet disconnecting twice a day

i am an new customer, when i got my router it would disconnect at least twice a day with an orange power light flashing, i would log onto plusnet hub manager to connect but it would not work, even when i entered my account username and password, then would start working after a while, an engineer paid a visit and said everything was in order and i was sent a new router, and i am having the same issues, at least twice a day my internet disconnects with an orange power light flashing and then connects itself after 5 mins, i have rang up but received no help! 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: internet disconnecting twice a day

Sorry to hear you're having issues.

I can see connection is dropping quite a bit as shown below

image15051430289354

If you raise a fault here we can look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team