internet connection dropping out
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: internet connection dropping out
internet connection dropping out
22-03-2017 6:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi i have this internet dropping out problem im been ran around by both online chat and calling on my phone
several days ago i was asked to swap the connection to the "test socket" this has been done and its still dropping the connection between 5 and 15 times per day so much so its making me rethink weather i should move to another provider i want the line testing and checking to see what the fault is on my line
Re: internet connection dropping out
23-03-2017 9:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: internet connection dropping out
24-03-2017 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @chappa121170 I am sorry to hear you're having connection problems. I've tested your line and I'm not identifying the cause of the drops. I'd advise to complete the broadband troubleshooter at http://faults.plus.net
Let us know on here once you've done that and I'll progress the fault as soon as I can.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: internet connection dropping out
24-03-2017 4:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
since i put new router on its been stable fingers crossed it was old thompson router that wasnt performing like it should
Re: internet connection dropping out
24-03-2017 4:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If this post resolved your issue, please click the 'This fixed my problem' button
Re: internet connection dropping out
03-10-2017 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am having the exact same problem, just waiting for an engineer if he /her tells me there is nothing wrong, (which I highly expect him/her to say) then I am paying to get out of my contract and going, fed up with the service from Plusnet and being run around the house, the blany that they are obviously reading from a script stinkks of bull doo doo.
Re: internet connection dropping out
04-10-2017 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apologies that you're having connection issues. Unfortunately although the symptoms may be similar, the underlying cause can vary massively.
I've checked over your account and can see an engineer visit was arranged. The line does appear be be stable for nearly 24 hours since this now, if you do continue to have issues please get back to us and let us know.
Re: internet connection dropping out
04-10-2017 11:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: internet connection dropping out
04-10-2017 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That sounds like they've altered the SNR on the line, this is something that is controlled automatically by the dynamic line management in the exchange and should automatically update depending on the line conditions. If this is too low then it can cause disconnections, raising it will often cause the speed to drop. I'm very glad they found the issue for you and resolved this.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: internet connection dropping out