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intermittent loss of connection

Community Veteran
Posts: 17,869
Thanks: 1,633
Fixes: 19
Registered: ‎06-11-2007

intermittent loss of connection

Having a "permanent"  (solid) connection for the past 3 years, I began to feel that I had a "personal" line into the PlusNet servers !  Roll eyes  despite all the "outage" messages that have been delivered to my mail box !...
For the past 48 hours, I have experienced very short periods of "no broadband check your broadband has been activated" notices appearing on screen... these outages, only last for about a minute or so, and then the router seems to pick up the broadband connection and everything is hunky dory again.... this happened about 4 times last evening, and also the previous evening... (can`t say about during the day, cos I`m not usually on then)...
I suspect it is some local thieves changing the wires over to wet string, but thought I had better drop you a line to let you know it is happening, as no "outage" notice has appeared for my exchange number.... (not that I remember, anyway!).
I have powered down, and re-connected, just to change gateway, and make sure the speed is still up to between 2 and 4 megs... everything seems to be ok this morning... hopefully it will be when I get back in tonight !..
have a nice day. Wink
9 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: intermittent loss of connection

Hi shutter,
How's it been since?
Jojo Smiley
Community Veteran
Posts: 17,869
Thanks: 1,633
Fixes: 19
Registered: ‎06-11-2007

Re: intermittent loss of connection

Hi Jo,
Seems to have settled down and back to about 4megs speed.... which I am happy with...
Moving house soon, so hope the new place is just as good on speed and connectivity.
(Thanks for putting another shilling in the meter !  Wink )
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: intermittent loss of connection

Have you put your new address in the BT Address checker? Smiley
Community Veteran
Posts: 17,869
Thanks: 1,633
Fixes: 19
Registered: ‎06-11-2007

Re: intermittent loss of connection

Erm .... No..... didn`t know about that.....BUT on clicking your linky I get
Quote
[font=Verdana][font=Verdana][font=Verdana][font=Verdana]
Not Found
[/font][/font][/font][/font]

The requested URL /adsl/ADSLChecker.address was not found on this server.

which may be because I am down at the sea front watching the ships go by, and using my mobile 3G dongle !  Roll eyes
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: intermittent loss of connection

http://www.dslchecker.bt.com/adsl/ADSLChecker.AddressOutput
My line is interleaved as its a long line to begin with and I had similar problems, does your router give you the upstream snr?  If mine drops below 8 it will eventually suffer from a number of resyncs.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: intermittent loss of connection

Should have checked it first but fixed it now. I tried to link to the page after you click proceed but it seems you can't do that! :/
Community Veteran
Posts: 17,869
Thanks: 1,633
Fixes: 19
Registered: ‎06-11-2007

Re: intermittent loss of connection

Hi Jojo,
Managed to get the checker to work.... here is the post code check...
Quote

Your exchange is ADSL enabled, and our initial check on your postcode indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our check also indicates that your line currently supports an estimated ADSL Max broadband line speed of 6.5Mbps; typically the line speed would range between 5.5Mbps and 8Mbps.
Our check also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 12Mbps; typically the line speed would range between 7Mbps and 17Mbps.

The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.

so things look pretty good !  Smiley
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: intermittent loss of connection

Just remember that it's not a precise estimate, with not having a phone number to go of. But, yes, early indications are good Smiley
Community Veteran
Posts: 17,869
Thanks: 1,633
Fixes: 19
Registered: ‎06-11-2007

Re: intermittent loss of connection

Yes, Jojo... I know it is "up to "  Roll eyes ... I am on a long line here (3 miles from exchange) at the moment, and used to get 1.2megs with a following wind a couple of years ago...  since the upgrade to ADSL2 I am now getting between 3 and 4 megs..... even had one report of 14 megs.... should have kept a screen shot ! ! !..
so long as I get anything better than 2.5 megs.... I will be quite happy esp if the line is a stable as this one.
Wink